H3: Social Psychology

A tool called “decision tree” is sometimes used in maintenance organisations for defect analysis. Which one of the following statements best describes the use of a “decision tree”?

• A process where technical people brainstorm ideas then create a tree showing practical solutions in their order of ease of implementation.

• A chart that directs the technicians along a logical testing and diagnostic path for a particular system or product.

• A ready reference book containing a list of possible faults and known remedies from which the technician may select the most likely fix.

You have been advised that one of your workers may be having personal problems. To confirm this, the most effective approach would be to

• have a quiet word with his doctor and be guided by his professional advice.

• observe and record any sustained changes in the way the person does his job or relates to other workers.

• ask him what is bothering him in a direct manner.

Your company has recently developed and put in place an Employee Assistance Programme to help any staff member cope with personal difficulties. The main factor which will contribute to the success of this programme is

• employer’s compassion towards the problems of staff.

• employer/employee confidentiality.

• the speed and sensitivity that is applied to the way problems are dealt with by the employer.

Team-working is the modern approach to aircraft maintenance. Which one of the following choices describes a successful team that is focused on reducing maintenance errors?

• Each member accepts that it is normal to question each other’s work and each member accepts other member’s observations without becoming defensive or losing face.

• All members trust each other’s professionalism and if mistakes are made they collectively take responsibility.

• All members of the team form a tightly-knit group who has its own rules and its own disciplinary procedures if one member makes an error.

Teamwork is now being more practised and emphasised in the modern aviation maintenance. Which one of the following best describes the above?

• Members respect each other’s professional judgment and bear the consequences together.

• Members are subject to group rules and disciplinary actions if something goes wrong.

• Members treat each other’s questions about work being done and allow them to check each other’s work with no grudge.

Modern aviation maintenance encourages teamwork among staff at the production department. Teamwork and team building means

• the leader of the team does the thinking and gives orders for the rest of the team to follow

• the team members work on a common objective and everybody works towards that common goal

• team leaders plan for each team their work and tasks, and each team takes responsibility for their own work performed by their team

For teamwork to be effective,

• the leader of the team makes all the decisions while other members share common tasks and goals.

• the team members share responsibility and strive for mutually accepted goals.

• team is isolated from main workforce and decides its own actions.

A predisposition for Singaporeans to turn a room light on by pressing the switch down is known as

• an industry standard.

• a behavioural principle.

• a population stereotype.

A predisposition for Australians and New Zealanders to walk on the left side of a footpath is known as

• an industry standard

• a population stereotype

• a behavioural principle

As a supervisor, you notice a worker is often late. After counseling, he is more punctual. What is this behaviour called?

• Positive reinforcement

• Personal behaviour

• Obedience to the orders of his superior