Fire officer p75

What is necessary for effective communication to occur?

• The sender must speak loudly.

• The recipient must agree with the message.

• The intended message must be received and understood.

• The message must be written down.

Which of the following is NOT a part of the communication cycle?

• Medium

• Interpreter

• Sender

• Message

What can a stern facial expression with purposeful eye contact convey?

• Happiness

• Confusion

• Disapproval

• Approval

What should a fire officer be familiar with to ensure accuracy?

• Fire department's standard operating guidelines

• Historical fire incidents

• Local weather patterns

• Personal opinions of team members

What is the role of feedback in the communication cycle?

• To change the medium of communication

• To initiate a new message

• To confirm the message was received and understood

• To criticize the sender

What is the responsibility of the sender in communication?

• To send multiple messages at once

• To use complex language

• To make sure the receiver properly understands the message

• To ensure the message is entertaining

What can influence the receiver's interpretation of a spoken message?

• The sender's age

• The weather

• The time of day

• The sender's tone of voice

What should a fire officer do if a firefighter misinterprets a departmental policy?

• Ignore the misinterpretation

• Punish the firefighter

• Discuss it with other firefighters

• Clarify or correct the information

What is an example of a visual medium?

• Whispering

• Radio broadcast

• Written words

• Telephone call

What is the purpose of rumor control in a fire department?

• To spread information quickly

• To de-escalate the spread of inaccurate information

• To create new policies

• To entertain firefighters