E3E4 EWS Prabal Plus

It is expected that adoption of this software will enable the field units in real time monitoring of the fault status and to improve the response times.

• Sancharsoft
• EB Portal
• CDR
• Prabal Plus

Prabal plus is hosted in public domain

• www.lcprabal.bsnl.co.in
• www.alttc.bsnl.co.in
• www.bsnl.co.in
• www.prabalplus.co.in

Faults as per duration of the faults and the total faults, faults with duration less than 24 hours, faults with duration between 1 day to 15 days and also faults with duration of more than 15 days are Displayed on:

• Menu
• Prabal Plus Menu
• Dashboard
• LC Information

Facility to transfer and reassign the tickets to other exchange teams/vendor under the same SSA is known as:

• ETR
• RFP
• RFO
• Transferring Ticket

Prabal Plus developed by:

• HCL
• BSNL
• TCS
• Infosys

Service Delivery and Service Assurance are the two main pillars of:

• CM
• CFA
• EB
• BTS

Prabal plus is a :

• Operating System
• Web based App.
• Android App
• Website

Prabal plus is a Single window to monitor the-------------- in various systems.

• Vacant IQs
• Revenue Collection
• fault tickets booked
• Vacant Posts

Prabal Plus feature direct and immediate escalation to ---------- for early restoration of faults.

• field units
• Corporate Office
• Circle Office
• SSA Head Office

Prabal plus Tag key projects with ------------ for special attention.

• SDE
• JTO
• DGM
• Customer SLAs