MCQs on Hotel and Restaurant English

What does "À la carte" mean on a menu?

• Fixed menu

• By the card

• Buffet-style menu

• Chef's special

What would you say to a guest entering the restaurant?

• "What do you want?"

• "Welcome, may I assist you?"

• "Sit wherever you want."

• "Do you have a reservation?"

What is the correct response to a guest asking, "What’s the Wi-Fi password?"

• "I don’t know."

• "Ask someone else."

• "The Wi-Fi password is written on your room key."

• "We don’t provide Wi-Fi."

Which phrase is most polite when offering help?

• "You need anything?"

• "Let me know if you need something."

• "How can I assist you?"

• "What now?"

How would you describe a medium-cooked steak in English?

• Fully cooked

• Rarely cooked

• Slightly pink inside

• Completely raw

What is the polite way to ask a guest to wait?

• "Hold on!"

• "Wait here."

• "Please bear with me for a moment."

• "Can’t you wait?"

What does "complimentary" mean in a hotel or restaurant?

• Paid service

• Free of charge

• Discounted

• Limited offer

What would you say to a guest complaining about a dirty table?

• "Clean it yourself."

• "I’ll have it cleaned right away."

• "It's not my problem."

• "Sit somewhere else."

Which of the following is a professional response to a guest asking for a recommendation?

• "I don’t know."

• "Maybe try something else."

• "I recommend our chef’s special today."

• "I don’t eat here myself."

If a guest says, "The air conditioning is too cold," what should you reply?

• "There’s nothing I can do."

• "I’ll adjust the temperature for you."

• "Maybe bring a sweater next time."

• "Deal with it."