QUALITY 7

What is the primary counterforce for demand in the tourism industry?

• Quality

• Market Segment

• Productivity

• Capacity

What does excess demand lead to in service organizations?

• Increased customer satisfaction

• Denial of services to customers

• Higher employee productivity

• Balanced service delivery

What is the ideal situation for managing demand and supply?

• Random demand fluctuation

• Balanced demand and supply at optimum capacity

• Demand exceeding optimum capacity

• Excess demand

What is demand forecasting?

• Predicting future demands based on historical data

• Analyzing competitor pricing strategies

• Monitoring economic trends

• Adjusting marketing projections

Which of the following is a strategy to reduce demand during peak periods?

• Increasing marketing efforts

• Implementing a queuing system

• Raising prices

• Lowering prices

What does optimal capacity refer to?

• Excess capacity during peak times

• Underutilization of resources

• Maximum service utilization leading to dissatisfaction

• Full utilization of services with quality maintained

What is a single sequential line in queuing systems?

• A single line for multiple servers

• Multiple lines for different services

• Customers pass through several serving segments

• A system that segregates lines for specific customers

What is the purpose of a reservation system in managing demand?

• To reduce service quality

• To guarantee customer accommodation

• To increase waiting times

• To eliminate customer complaints

Which factor is NOT considered in managing capacity?

• Labor

• Equipment capacities

• Customer satisfaction

• Time

What is the chase demand strategy?

• Implementing fixed service hours

• Increasing prices during peak times

• Reducing capacity during lean periods

• Adjusting resources to match demand fluctuations