Fire Officer p101

Fire Officer p101

12th Grade

15 Qs

quiz-placeholder

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Fire Officer p101

Fire Officer p101

Assessment

Quiz

Others

12th Grade

Practice Problem

Easy

Created by

Joshua Thompson

Used 1+ times

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first phase of the conflict management template?

Resolve the Conflict

Engage in Active Listening

Paraphrase and Receive Feedback

Listen and Take Detailed Notes

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should a fire officer focus on when dealing with an individual expressing a concern?

Ignoring Nonverbal Clues

Active Listening

Immediate Resolution

Providing Solutions

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the role of nonverbal clues in conflict resolution?

They should be ignored

They provide insight into the speaker's emotions

They complicate the resolution process

They are irrelevant to the conversation

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the significance of the kitchen in a fire station?

It is not important

It is a place for official meetings

It is used only for cooking

It is a place for informal communication and problem-solving

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should not substitute for official communication mechanisms?

Emails

Informal kitchen conversations

Written memos

Official meetings

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first objective when paraphrasing a complaint?

To understand the issue and why the individual is complaining

To dismiss the complaint

To provide a solution immediately

To argue with the complainant

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does active listening involve?

Providing immediate solutions

Securing information through listening and observing

Talking over the speaker

Ignoring the speaker

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