
Service management
Quiz
•
English
•
8th Grade
•
Practice Problem
•
Easy
Al Ka
Used 4+ times
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25 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The mismatch between customer`s perceprions and actions of sevice providers relates to the service characteristic that is called
Variability
Perishability
Lack of ownership
Inseperability
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A theatrical production, a concert, a cruise ship vacation are services produced for and experienced by a group of people relates to the service characteristic that is called
Perishability
Variability
Inseparability
Intangibility
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A society in which the economic emphasis is on providing services and information is called
Pre-industrial society
Industrial society
Post-industrial society
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Working with muscle power and tradition, the labor force is engaged in agriculture, mining, and fishing. This descrpiprion relates to
Industrial society
Pre-industrial society
Post-industrial society
None above
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Intangible product involving a deed, performance, or effort that cannot be physically possessed
Service
Intangibility difference
Credence qualities
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Services are produced and consumed at the same time
Example: haircut; you have to be there to get a haircut
Intangibility difference
Perishability
Perishability service example
Inseparability of production and consumption
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary motive for the surge of interest in service management starting in the 1980s?
The invention of the internet
Government mandates for service quality
The realization that service quality was not competitive and that services were no longer the least important economic sector
A sudden decrease in manufacturing jobs
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