Service management

Service management

8th Grade

•

25 Qs

quiz-placeholder

Similar activities

degree comparasion

degree comparasion

8th Grade

•

20 Qs

Greeting; Parting; Thanking; and Apologizing (7C)

Greeting; Parting; Thanking; and Apologizing (7C)

7th - 9th Grade

•

20 Qs

Quiz 1(checking understanding,attention and opinion)

Quiz 1(checking understanding,attention and opinion)

8th Grade

•

20 Qs

6E3 Midterm Review

6E3 Midterm Review

6th Grade - University

•

21 Qs

Possesive Pronouns assignment

Possesive Pronouns assignment

6th - 8th Grade

•

20 Qs

All's Faire in Middle School Chapters 10-12

All's Faire in Middle School Chapters 10-12

6th - 8th Grade

•

20 Qs

REVIEW QUIZ IN ENGLISH 8

REVIEW QUIZ IN ENGLISH 8

8th Grade

•

20 Qs

Check it out

Check it out

7th - 8th Grade

•

20 Qs

Service management

Service management

Assessment

Quiz

•

English

•

8th Grade

•

Practice Problem

•

Easy

Created by

Al Ka

Used 4+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The mismatch between customer`s perceprions and actions of sevice providers relates to the service characteristic that is called

Variability

Perishability

Lack of ownership

Inseperability

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A theatrical production, a concert, a cruise ship vacation are services produced for and experienced by a group of people relates to the service characteristic that is called

Perishability

Variability

Inseparability

Intangibility

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A society in which the economic emphasis is on providing services and information is called

Pre-industrial society

Industrial society

Post-industrial society

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Working with muscle power and tradition, the labor force is engaged in agriculture, mining, and fishing. This descrpiprion relates to

Industrial society

Pre-industrial society

Post-industrial society

None above

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Intangible product involving a deed, performance, or effort that cannot be physically possessed

Service

Intangibility difference

Credence qualities

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Services are produced and consumed at the same time
Example: haircut; you have to be there to get a haircut

Intangibility difference

Perishability

Perishability service example

Inseparability of production and consumption

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary motive for the surge of interest in service management starting in the 1980s?

The invention of the internet

Government mandates for service quality

The realization that service quality was not competitive and that services were no longer the least important economic sector

A sudden decrease in manufacturing jobs

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?