Commercial WITT Challenge

What is our biggest opportunity in Commercial?

• Missed Calls

• Parts not in stock

• Delivery times

• All of the above

Which of the following are Commercial best practices?

select all that apply.

• Train every Autozoner to efficiently answer calls

• Use Commercial/DIT phone pads

• Write down the customer's name year make and model and the part they need

• Build customers trust in your team

Commercial Focus 6 customers...

• Must be updated every week

• Must be updated every period

• Must be updated every quarter

• Must be chosen once and never change

Notes can be added into the Honeywell, this ensures all drivers know where to leave parts for our customers.

• Its important to leave notes for fulfillment drivers

• Fulfillment drivers are experienced and know where to leave the parts for customer

Average Dwell time should be around _____ mins.

• 10

• 5

• 15

• 25

Stop Drop 30/30 applies only to DIY only

• True

• False

Commercial cash tickets need to be collected

• at the time of part drop off

• only by home store

When should you touch auto dispatch?

• After 1 min

• After 2 mins

• After 3 mins

• Never

Commercial Driver training only needs to be completed by MVR approved Drivers

• True

• False

Managers should wait until the end of the day to process all commercial payments.

• True

• False