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Commercial WITT Challenge

Authored by Annabelle Jameson

Science

KG

Used 1+ times

Commercial WITT Challenge
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is our biggest opportunity in Commercial?

Missed Calls

Parts not in stock

Delivery times

All of the above

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following are Commercial best practices?

select all that apply.

Train every Autozoner to efficiently answer calls

Use Commercial/DIT phone pads

Write down the customer's name year make and model and the part they need

Build customers trust in your team

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Commercial Focus 6 customers...

Must be updated every week

Must be updated every period

Must be updated every quarter

Must be chosen once and never change

4.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

Notes can be added into the Honeywell, this ensures all drivers know where to leave parts for our customers.

Its important to leave notes for fulfillment drivers

Fulfillment drivers are experienced and know where to leave the parts for customer

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Average Dwell time should be around _____ mins.

10

5

15

25

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Stop Drop 30/30 applies only to DIY only

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

Commercial cash tickets need to be collected

at the time of part drop off

only by home store

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