English Culinary

What is the first thing you should do when calling a restaurant to book a table?

• Ask if they have any special promotions
  
  

• Introduce yourself and clearly state your purpose
  
  

• Ask to speak with the chef
  
  

• Request the menu

When is it best to call a restaurant to make a reservation?

• During peak hours when the restaurant is busiest
  
  

• Early in the morning before the restaurant opens
  
  

• At least 24 hours before your planned visit
  
  

• As you are walking to the restaurant

What information should you provide when booking a table?

• The name of the restaurant
  
  

• Your credit card details
  
  

• The number of people, date, time, and any special requests
  
  

• Your favorite dish from the menu

If the restaurant doesn't have availability for your preferred time, what is the best action to take?

• Hang up and try another restaurant

• Ask for a different time or date

• Insist on the time you want

• Request a takeaway order instead

How should you confirm your reservation over the phone?

• Ask the restaurant to send you an email

• Repeat the details of the reservation (time, date, number of people)
  
  

• Tell them you’ll call back later
  
  

• Confirm only the time of your reservation

What is the appropriate action if you need to cancel your reservation?

• Cancel at the last minute without informing the restaurant
  
  

• Call as soon as possible, ideally at least 24 hours in advance
  
  

• Don’t call—just not show up
  
  

• Leave a message on their voicemail

1.      If you have special dietary requests, when should you inform the restaurant?

• After you arrive at the restaurant

• When making the reservation
  
  

• After ordering your meal
  
  

• During the meal service

1.      What should you do if the restaurant asks for your contact details when making a reservation?

• Provide a false name and number
  
  

• Refuse to give any information
  
  

• Give a valid phone number or email for confirmation
  
  

• Ask why they need your details

1.      What should you do if you are running late for your reservation?

• Cancel the reservation entirely
  
  

• Call the restaurant to inform them of the delay
  
  

• Show up and hope they can accommodate you
  
  

• Apologize when you arrive but don’t call ahead

1.      If you are booking a table for a special occasion, such as a birthday, what should you mention?

• Only mention the occasion if they ask
  
  

• Mention it when making the reservation so they can prepare
  
  

• Mention it when you arrive
  
  

• Don’t mention it to avoid extra attention