MCQs on Negotiation Skills

What is the primary goal of negotiation?

• To win an argument

• To reach a mutually beneficial agreement

• To enforce personal opinions

• To avoid communication

Which of the following is essential in a successful negotiation?

• Aggression

• Compromise

• Dominance

• Silence

In negotiation, the term BATNA stands for:

• Best Alternative to a Negotiation Agreement

• Better Approach to Negotiation Agreement

• Best Achievable Tactics for Negotiation Agreement

• None of the above

Which style of negotiation focuses on mutual gains?

• Competitive

• Avoidance

• Collaborative

• Accommodating

Which is the first step in preparing for a negotiation?

• Agreeing on a solution

• Researching both parties' needs and interests

• Signing a contract

• Stating your position

Active listening in negotiation means:

• Interrupting to clarify your point

• Repeating what you hear without understanding

• Understanding and responding appropriately to the speaker

• Agreeing with everything the other person says

Which type of question is most effective in a negotiation?

• Open-ended

• Closed

• Rhetorical

• Hypothetical

Non-verbal communication in negotiation can include:

• Tone of voice

• Facial expressions

• Body language

• All of the above

Maintaining eye contact during negotiation demonstrates:

• Aggression

• Confidence and attentiveness

• Disinterest

• Nervousness

The most effective way to handle emotional outbursts in a negotiation is:

• Matching the emotion

• Staying calm and composed

• Ending the negotiation immediately

• Ignoring the other party