Who can ring the customer to let them know their vehicle is ready?

• Body Shop Manager

• Reception

• Salesman

• Accountant

What does the Parts Department manage?

• Vehicle sales

• Paint jobs

• Parts and couriers

• Customer service

What does the receptionist do at the dealership?

• Repair cars

• Greet customers

• Construct houses

• Teach classes

What can customers do in the Vehicle Sales department?

• Test drive cars

• Bake cakes

• Swim

• Fly aeroplanes

What is one of the responsibilities of the receptionist?

• Directing customers to the correct department

• Flying aeroplanes

• Building bridges

• Teaching history

What should you use if there is an electrical fault in a car?

• Workshop manual

• Car radio

• Owner's manual

• GPS system

What is crucial when carrying out a repair that has not been done before?

• Finding the correct replacement part

• Painting the car

• Washing the car

• Driving the car

Why is it important to be aware of the tone of voice when talking to customers?

• To ensure effective communication

• To make the car faster

• To change the car's colour

• To increase the car's mileage

What is recorded on a vehicle job card?

• The employee's favourite colour

• The amount of time taken for jobs

• The number of customers served

• The number of emails sent

What is a benefit of using email for existing customers?

• It can give discounts

• It can make phone calls

• It can write memos

• It can create signs