BT 19 (2)

________ _____ describes the people who respond to an individual in a particular role. For example, a clerk and junior barristers would form part of a senior barrister’s role set.

A manager has recently emailed two individuals in their team, asking for them to submit reports. One worker, Mary, submitted a report to the manager, while the other worker, Marina, failed to. Marina, when asked, stated that she thought that the wording of the email meant that it did not apply to her. Which characteristic of individual behaviour is the manager having difficulties with?

• Motivation

• Perception

• Attitude

• Personality

Madina works as the finance director for a small company. She has recently been asked by the Human Resource department to take charge of hiring a new member of staff for her team. She wishes to hire the best candidate that she has interviewed, but knows that this will cost more than she has been allowed in her departmental budget by the Board of Directors. What is Madina experiencing?

• Role ambiguity

• Role incompatibility

• Role conflict

• Role behaviour

Consider the following types of group behaviour:

(i) Avoidance of conflict

(ii) Small number of members

(iii) Lack of communication

(iv) Strong pressure for group members to conform

(v) Clear objectives

(vi) Dominant individual members

Which of these would not be characteristics of an ineffective group?

• (i), (ii), (iv) and (v)

• (ii) and (v)

• (i), (ii), (v) and (vi)

• (i) and (iv)

Which of the following would be expected to be characteristics of an effective team?

(i) High labour turnover

(ii) Low absenteeism

(iii) High productivity

• (i) only

• (i) and (ii) only

• (ii) and (iii) only

• (iii) only

Which of the following statements is correct with regards to the differences between individuals and teams?

• Teams tend to enjoy synergies which cannot be achieved by individual workers

• Teams tend to make decisions more rapidly than individuals

• Individuals are less likely to make definite decisions and rely on compromises

• There are fewer controls in place when groups make decisions

Which of the following includes three of the roles Belbin suggested a group needs in order to be effective?

• Finisher; Block remover; Negotiator

• Negotiator; Finisher; Initiator

• Co-ordinator; Progress chaser; Diplomat

• Leader, Shaper, Plant

Match the following team roles with the appropriate personality.

Sarah is a very quiet person, she often reserves her opinion until being directly asked for it however she always offers unusual and creative suggestions when the team is faced with difficult problem.

Aruzhan is respected by all team members for his analytical skills, though he rarely gets invited to out-of-office private parties as many find him tactless.

Raihan is the company’s HR manager, she ensures that any potential conflicts are promptly identified and resolved and the team members work harmoniously.

• 1- Shaper, 2 — Leader, 3 — Company worker

• 1- Plant, 2 — Finisher, 3 — Team worker

• 1- Plant, 2 — Monitor-Evaluator, 3 — Team worker

• 1—Resource-Investigator, 2 — Shaper, 3 — Company worker

Which is the stage of team development during which the effectiveness of work will be at the lowest point according to Tuckman?

• Performing

• Storming

• Forming

• Norming

An investment bank has created a team of employees to look at potential new investments. One of the bank’s senior managers has told the team that they will be assessed on their performance as a group. Which of the following is NOT a possible risk to the bank of this approach?

• Lack of individual responsibility leads the group to make risky decisions

• Some members may put in little effort due to the lack of individual appraisal

• Group members may agree to poor decisions merely to ‘fit in’ with the group

• The group may have diverse backgrounds from within the bank