MCQs on Café Operations

What is the primary benefit of using the 5S methodology in the café?

• Reducing food costs

• Maintaining cleanliness and organization

• Increasing customer loyalty

• Improving inventory management

How can digital payment errors be reduced at the café?

• Increasing staff at counters

• Implementing an integrated POS system

• Avoiding digital payments altogether

• Extending service hours

What is the key advantage of a token-based order system?

• Reducing food preparation time

• Streamlining customer flow

• Lowering operational costs

• Improving hygiene practices

Which inventory management method can prevent stockouts during peak hours?

• Bulk purchasing

• Kanban system

• FIFO (First-In, First-Out)

• Annual stock reviews

What tool can be used to analyze delays in the order-taking process?

• Time-and-motion study

• SCOR model

• Kaizen event

• Bottleneck analysis

What is the main issue caused by overcrowding at the counter?

• Increased food waste

• Delays in service and errors in orders

• Poor customer reviews

• Lack of inventory visibility

How can pre-paid order counters improve operations?

• By reducing food preparation time

• By separating high-priority customers

• By speeding up service for pre-ordered items

• By minimizing inventory costs

What layout strategy can minimize crowding?

• Fixed-position layout

• Process layout

• Cellular layout

• Product layout

Which of the following ensures better tracking of orders?

• Manual order-taking

• Display screens showing order statuses

• Increasing food production speed

• Offering discounts for delayed orders

How does cross-training staff benefit café operations?

• Reduces training costs

• Enhances flexibility during peak hours

• Improves hygiene practices

• Simplifies customer flow