Organizational Communications Final Review

Which of these is NOT outlined in Deal and Kennedy's "Strong Cultures?"

(Select 2 answers)

• Cultural Network

• Leadership

• Rules and regulations

• Rites and Rituals

• Heroes

Stated beliefs and visions

• Rites and Rituals

• Values

• Heroes

• Cultural Network

Ceremonies celebrating values and hero's

• Values

• Cultural Network

• Heroes

• Rites and Rituals

Communication systems through which values are instituted and reinforced

• Heroes

• Values

• Rites and Rituals

• Cultural Network

People who exemplify values

• Values

• Heroes

• Rites and Rituals

• Cultural Network

Phases of Socialization: Individualizing role and establishing methods to negotiate tensions

• Socialization

• Anticipatory

• Encounter phase

• Metamorphosis

Phases of Socialization: Experiencing discrepancies between expectations and reality

• Socialization

• Anticipatory

• Encounter phase

• Metamorphosis

Phases of Socialization: Learning about an organization before joining

• Socialization

• Anticipatory

• Encounter phase

• Metamorphosis

Phases of Socialization: Process by which an organization trains newcomers to assume roles

• Socialization

• Anticipatory

• Encounter phase

• Metamorphosis

Inauthentically perform certain feeling displays in order to satisfy role expectations

• Surface acting

• Service emotions

• Deep acting

• Relational emotions