Front Office Cashiering Quiz

What is the primary responsibility of the front desk officer during guest checkout?

• To manage the hotel's marketing

• To handle guest complaints

• To process guest billing and payments

• To clean the guest rooms

What is a cash float?

• A method of advertising

• A revolving fund for daily operations

• A type of guest room

• A type of payment method

What does the front desk officer do with charges and credits?

• They report them to the manager

• They send them to the accountant

• They post them into guest folios

• They ignore them

What is a split transaction?

• When a guest pays in cash

• When a guest checks out early

• When a guest requests a refund

• When guests share a room but have separate accounts

What is the purpose of reconciling financial transactions?

• To prepare for guest check-ins

• To manage employee schedules

• To match actual money spent and received

• To ensure the hotel is profitable

What does an overage indicate?

• Cash in the drawer exceeds recorded transactions

• Cash in the drawer equals recorded transactions

• Cash in the drawer is less than recorded transactions

• No cash is present in the drawer

What is the role of the night auditor?

• To clean the hotel premises

• To perform end-of-day audits

• To manage guest check-ins

• To handle guest complaints

What is one of the main objectives of night auditing?

• To correct front office account errors

• To entertain guests

• To manage hotel marketing

• To supervise housekeeping

What should the night auditor verify regarding room rates?

• The correct application of discounts

• The availability of amenities

• The number of guests in each room

• The cleanliness of the rooms

What is included in the cashier report prepared by the night auditor?

• Housekeeping schedules

• Guest feedback

• Cashier's transactions and discrepancies

• Room service orders