Basic Technical Support Vocabulary

What does "troubleshooting" mean?

• Fixing problems

• Making a backup

• Sending an email

• Installing software

Which phrase would you use to ask for clarification?

• "I confirmed the update."

• "Could you explain that again?"

• "I finished the task."

• "I fixed the issue."

What is a "bug" in a computer program?

• A feature

• A file

• A problem or error

• A software update

What should you do before making big changes to a system?

• Log out of your account

• Create a backup

• Restart the computer

• Send a message

How do you say "resumen" in English when talking about a meeting?

• Report

• Backup

• Summary

• Schedule

What does "downtime" mean?

• A file

• A meeting

• A period when the system is not working

• A solution

What does "log in" mean?

• To turn off the computer

• To restart a program

• To enter a website with your username and password

• To delete a file

What is the translation of "permisos" in English?

• Applications

• Software

• Permissions

• Solutions

What does it mean to "schedule a meeting"?

• Solve a problem

• Update the software

• Plan a meeting at a specific time

• Cancel an appointment

What does "I suggest that we test the new feature" mean?

• I confirmed the new update

• I think we should try the new function

• I restored the old version

• I programmed a backup