What is the primary role of the front desk officer during guest departure?

Hotel Guest Departure Quiz

Quiz
•
Financial Education
•
12th Grade
•
Easy
Clein Xioxiox
Used 1+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To clean the guest rooms
To influence the guest's experience
To manage hotel finances
To prepare meals for guests
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a pre-departure activity that hotels perform?
Cleaning the guest's room
Preparing meals for guests
Confirming departures with guests
Checking in new guests
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the standard checkout time for most hotels?
10:00 AM
12:00 PM
3:00 PM
2:00 PM
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a 'skipper' in hotel terminology?
A guest who leaves without notifying staff
A guest who avoids paying charges
A guest who checks out early
A guest who pays in advance
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should the front desk officer do if a guest disputes charges?
Ignore the dispute
Call the relevant department for clarification
Charge the guest extra fees
Ask the guest to leave immediately
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of customer feedback forms?
To manage housekeeping schedules
To gauge guest satisfaction
To collect payment information
To confirm room bookings
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be done with the room status after a guest checks out?
It should be cleaned immediately
It should be reserved for the next guest
It should be tagged as checked out
It should be marked as occupied
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