Hotel Guest Departure Quiz

Hotel Guest Departure Quiz

12th Grade

15 Qs

quiz-placeholder

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Hotel Guest Departure Quiz

Hotel Guest Departure Quiz

Assessment

Quiz

Financial Education

12th Grade

Easy

Created by

Clein Xioxiox

Used 1+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary role of the front desk officer during guest departure?

To clean the guest rooms

To influence the guest's experience

To manage hotel finances

To prepare meals for guests

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a pre-departure activity that hotels perform?

Cleaning the guest's room

Preparing meals for guests

Confirming departures with guests

Checking in new guests

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the standard checkout time for most hotels?

10:00 AM

12:00 PM

3:00 PM

2:00 PM

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a 'skipper' in hotel terminology?

A guest who leaves without notifying staff

A guest who avoids paying charges

A guest who checks out early

A guest who pays in advance

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should the front desk officer do if a guest disputes charges?

Ignore the dispute

Call the relevant department for clarification

Charge the guest extra fees

Ask the guest to leave immediately

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of customer feedback forms?

To manage housekeeping schedules

To gauge guest satisfaction

To collect payment information

To confirm room bookings

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should be done with the room status after a guest checks out?

It should be cleaned immediately

It should be reserved for the next guest

It should be tagged as checked out

It should be marked as occupied

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