TB Chapter 1

Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.

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Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

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Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.

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Operations, marketing, and finance function independently of each other in most organizations.

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The greater the degree of customer involvement, the more challenging the design and management of operations.

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Goods-producing organizations are not involved in service activities.

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• FALSE

Service operations require additional inventory because of the unpredictability of consumer demand.

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• FALSE

In for-profit organizations, the value of outputs is measured by the prices customers are willing to pay for goods or services.

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• FALSE

The use of models will guarantee the best possible decisions.

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• FALSE

The use of models will guarantee the best possible decisions.

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• FALSE