O.M. FINALS QUIZ - 003 - PEOPLE IN QUALITY MANAGEMENT

What is the primary goal of respecting individuals in quality management?

• Enhancing employee management

• Enhancing employee accompaniment

• Enhancing employee enhancement

• Enhancing employee engagement

Empowerment in the workplace is defined as:

• Providing employees with decision-making authority

• Providing employers with decision-making finality

• Providing employees with decision-driven authority

• A special trust given by superiors.

What is the main driver of employee motivation, according to Herzberg's Two-Factor Theory?

• 1. Recognition rewards

• 1. Intrinsic rebrands

• 1. Intrinsic rewards

• 1. Instinctive awards

Teamwork in quality management ensures:

• Shared goals as means of motivation for a successful business

• Collaboration inwards shared goals

• Corroboration towards single goals

• Collaboration towards shared goals

Which is NOT a method for fostering employee participation?

• Hierarchical decision-making

• Suggestion schemes

• Collaborative workshops

• Quality circles

Reward and recognition systems primarily aim to:

• Utilize the employees in such a way that the company will be able to reach its maximum potential.

• Make employees feel motivated

• Highlight employees

• Acknowledge employee achievements

What is an example of an intangible reward?

• Written recognition

• Satisfaction recognition

• Love and respect as means of recognition for the employees with exceptional abilities.

• Verbal recognition

Which term refers to groups of employees collaborating to solve problems?

• 1. Quality circles

• 1. Teammate triangle

• 1. Square of trust for quality management

• 1. Pairing of 8 for quality

Continuous training of employees is an example of:

• Developing management to foster growth

• Developing ground staff in TQM

• Developing people

• Developing the system for better quality

Respect for individuals contributes to quality management by:

• Promoting a positive work culture

• Allowing a progressive work culture

• Hard work and determination work culture

• creating a positive environmental work landscape