These are the responsibilities of a front office manager, EXCEPT ...

Financial auditing or accounting tasks

Which is the correct definition of 'hostel'?

An establishment providing inexpensive lodging, often with shared facilities.

A type of restaurant serving fast food.

A luxury hotel with private rooms.

A camping site for outdoor activities.

When a guest book a double room and fullboard, it means ...

The guest will have a room with one large bed and three meals.

The guest will have a room with 2 single beds and without any meals.

The guest will have a room with one large bed and two meals.

The guest will have a room with two single beds and three meals.

What is the correct response to this question? "How do I get there?"

I will have a meeting at 9 a.m.

These questions may be asked by a hotel guest about hotel facilities, EXCEPT ...

What time will the manager arrive?

What time is room service available?

What kind of restaurant have you got?

What kind of outdoor activities do you offer?

How do we tell this time: 09.45 a.m.

A quarter to ten in the morning.

A quarter to nine in the morning.

A quarter past nine in the morning.

A quarter to ten in the afternoon.

What is the best response to this question? "Is the laundry service open? I need these things by tonight."

Yes, madam, there is a same-day laundry service.

Yes, sir, room service is available until 10.30.

Yes, sir, and there’s 24 hour valet parking service.

Complete this sentence with the correct words. "We have fully equipped business center, including …………… rooms with all the latest ……………. equipment."

secretarial, translation service

Which is the best sentence to put a caller on hold?

"One moment please, Mr Andrews."

Which is the best response to this question? "That sounds great! Do you have availability for next weekend?"

Let me check... Yes, we have both standard and deluxe rooms available from Friday to Sunday.

You’re welcome! Have a great day, and feel free to call back if you have more questions!

Thank you, Mr. Johnson! I’ll send you a reminder about the hold. Is there anything else I can assist you with?

Yes, we charge $15 per day for parking, but it's free for guests staying in our suites.

What is the best response to this question? "Great! Can you hold a room for me while I make a decision?"

I can hold a room for you for 24 hours. Would you like to hold a standard or deluxe room?

Done! Just to confirm, you’re holding a deluxe room for next weekend. Please give me your name and contact number.

Absolutely! What specific details are you looking for?

You’re welcome! Have a great day, and feel free to call back if you have more questions!

How do we say this price: $275?

It's two hundred seventy five dollars.

It's two thousand seventy five dollars.

It's two thousand seventy five hundred dollars.

It's two hundred thousand seventy five dollars.

These questions are asking about the length of stay, EXCEPT ...

"How long will you be staying?"

"For what dates are you looking for stay?"

"We look forward to seeing you at the Wing Ed Hotel". This expression is used to ...

end a phone conversation politely

give directions to a hotel guest

give information to a hotel guest

Which is the best SUBJECT for a confirmation email?

Confirmation about a Room Reserved by Mr. Hahn.

Why should we give personalized services when replying to a hotel guest's email?

Personalized services make guests feel valued and improve their overall experience.

Guests prefer automated replies over personalized messages.

Generic responses save time and effort for hotel staff.

Personalized services are only necessary for VIP guests.

These points are important to tell to a guest when confirming his/her reservation, EXCEPT ...

Personal opinions about the guest's preferences

The amenities available at the hotel

The hotel's cancellation policy

Which is the best closing for a room reservation confirmation email?

Thank you for choosing us! If you have any questions, please feel free to contact us.

Please remember to check out by noon.

Your reservation has been canceled.

When a guest says "Hi, I’m calling to make some changes to an existing reservation", it means ...

He/she wants to make amendments to his/her reservation.

He/she wants to cancel his reservation.

He/she wants to make a reservation.

Which is the best response to this statement? "On second thought, I’d prefer a suite that overlooks the pool. Is that possible?"

Certainly. The new rate is $249 per night.

I’ve changed your reservation back to a courtyard room. Anything else?

Do you have the reservation number?

What should we NOT do when picking up a guest at the airport?

Ignore the guest's luggage because it's not heavy.

Greet the guest professionally.

What can an airport representative do when driving a guest to the hotel?

Provide assistance and information during the drive to the hotel.

Play music loudly during the drive.

Only focus on the route without providing information.

Drive the guest without any conversation.

These pieces of information are important to give to a foreign tourist, EXCEPT...

Personal opinions about local politics

Local restaurant recommendations

Cultural customs and traditions

Here is the correct example of a response to the question "How do I get to the airport from here?"

Take Main Street south, turn left on Elm Avenue, and follow signs to the airport.

Walk straight for 10 minutes and ask someone for directions.

Take the highway north and exit at the city center.

How do we ask for a guest's name politely?

"May I have your name, please?"

Continue the sentence: "If you need anything during your stay, ......................."

please don't hesitate to call the front desk.

Mid-Test English for Room Division Operation

Authored by Rieta Anggraheni

English

University

Used 4+ times

Mid-Test English for Room Division Operation

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51 questions

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MULTIPLE CHOICE QUESTION

2 mins • 2 pts

These jobs belong to a hotel Room Division, EXCEPT ...

housekeeper

front desk agent

bartender

bellman

MULTIPLE CHOICE QUESTION

2 mins • 2 pts

What is one of a bellman's responsibilities?

Cleaning the hotel lobby.

Managing the front desk operations.

Preparing meals for guests.

Assisting guests with their luggage.

MULTIPLE CHOICE QUESTION

2 mins • 2 pts

Why is spelling names important in handling a hotel guest?

It is irrelevant to the check-in process.

It helps in determining the guest's nationality.

It is only necessary for VIP guests.

Spelling names correctly is important for respect, accurate communication, and preventing misunderstandings.

MULTIPLE CHOICE QUESTION

2 mins • 2 pts

These are a housekeeper's responsibilities, EXCEPT ...

cooking meals

organizing closets

doing laundry

cleaning windows

MULTIPLE CHOICE QUESTION

2 mins • 2 pts

What is the correct answer to this questions:
"What do you do?"

I am a receptionist.

I'm doing good, thank you.

I have breakfast every day.

I am doing yoga.

MULTIPLE CHOICE QUESTION

2 mins • 2 pts

Rearrange these jumbled words.
name-commissionaire-his-is-and-Jimmy-is-he-a

He is name Jimmy and his is a commissionaire.

His name is Jimmy and he is a commissionaire.

His is a commissionaire and he name is Jimmy.

And he is a commissionaire his name is Jimmy.

MULTIPLE CHOICE QUESTION

2 mins • 2 pts

Which softskill is important for a receptionist?

Technical skills

Time management skills

Communication skills

Leadership skills

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Mid-Test English for Room Division Operation

These jobs belong to a hotel Room Division, EXCEPT ...

What is one of a bellman's responsibilities?

Why is spelling names important in handling a hotel guest?

These are a housekeeper's responsibilities, EXCEPT ...

What is the correct answer to this questions:"What do you do?"

Rearrange these jumbled words.name-commissionaire-his-is-and-Jimmy-is-he-a

Which softskill is important for a receptionist?

These are the responsibilities of a front office manager, EXCEPT ...

Which is the correct definition of 'hostel'?

Which hotel would you recommend for this person?"I’m flying from New York to Texas in the evening and would like to continue to Miami early in the morning."

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Discover more resources for English

What is the correct answer to this questions:
"What do you do?"

Rearrange these jumbled words.
name-commissionaire-his-is-and-Jimmy-is-he-a

Which hotel would you recommend for this person?
"I’m flying from New York to Texas in the evening and would like to continue to Miami early in the morning."