HR - Policies and Procedures (Higher BusMan)

Grievance procedures deal with a complaint from an ​ (a)   against the ​ (b)   or a complaint by an ​ (c)   against another ​ (d)   . This usually takes the form of a (e)   stating the different stages a grievance might go through, the personnel involved and the outcomes they can expect.

• employee
• employer
• formal written document
• informal chat

​ The impact of positive employee relations:​

​ ​

​ ​​ (select all that apply)

• Employees are more motivated.
• Employees are resistant to change.
• Lower staff turnover.
• Employees are not committed to company goals.
• Workers are flexible in their response to requests

Organisations should have written disciplinary procedures in place so that employees know what will happen if they break the organisational rules.

• True

• False

In most organisations there will be a scale of warnings that can be issued before eventually leading to dismissal. Reorder the following

• Dismissal

• Verbal Warning

• Written Warning

• Final Written Warning

Match the following

• Written Warning

• May result following on from previous warning or as a result of summary dismissal which can happen after a very serious breach of the organisations rules.

• Dismissal

• Given by the line manager for a minor issue.

• Verbal Warning

• Issued by HR after written warning although can be the first warning if the matter is serious. This will also be on the employees record.

• Final Written Warning

• Issued by HR following a verbal warning and out on the employees record.

Organisations should have a ​ (a)   to deal with absenteeism and should manage the situation by​ (b)   and ​ (c)   the employees in their return to work.

• policy
• encouraging
• Disciplining
• supporting
• rewarding

In a case of absence from work, an employee must notify their line manager or HR department.

• If it is more than 5 days, a medical certificate will normally be required to explain the absence.

• True

• False

Describe redundancy

Outline a job role you believe may become redundant over the next 5-10 years

Describe different company policies and process that might be in place to manage employee relations (3)