T2 What does a tour guide not usually do when preparing for a tour:

Go to the hospital for personal hygiene check

Review related documents for the trip

Confirm services with the provider

Prepare documents and equipment for the tour

What is the most important thing when confirming services with the supplier:

Ensure that the service matches the schedule provided to the customer

Ensure that the service has been fully paid

Ensure that there is FOC for the tour guide

T2 When organizing documents and equipment for the tour, which of the following items should be placed in the messenger bag

Tour confirmation, Tour program, roomings list

Which of the following principles is not one of the principles for preparing documents and equipment before the tour:

Everything should be ready when needed

Travel light (you need to move)

When preparing documents and equipment before the tour, you need to:

Look at the itinerary to know where to go, what needs to be done, and the conditions on the road and at the destinations

Look at the items you need to use daily

Look at the items that tourists need to use daily

Look at the items that tourists usually bring when going on a tour

Which of the following principles is one of the principles for planning a tour:

Use contracted service within the range specified in the contract

Research the assigned schedule and make modifications when you feel necessary

Ensure that guests can enjoy the tour and it is not necessary to cover all the listed locations

Ensure that the tour ends on time

What do you not need to plan for the tour:

Time, location, duration for parking tour coach

Time, location, and duration for breaks

Time, duration, and activities for each attraction, location

Which of the following principles is not one of the steps in preparing to welcome tourists at the airport or train station:

Study tour program, confirmation, transportation schedule to know what kind of commentary to be given

Contact tourists and the group leader in advance if possible

Contact the transportation (driver) to confirm the time and location

Which of the following is not an aspect of managing passenger transport operations:

Managing the periodical maintenance of the coach

Managing the luggage of tourists

Managing transport routes and working hours

Managing the regular maintenance of passenger vehicles

What information need to be reviewed when planning coach operation:

Tour itinerary and determining the type of passenger vehicle

Included and not included (water on the vehicle, toll fees, parking fees, meals, accommodation…)

The contract with the coach company shows that the route to Ha Long shall be the express way but the driver says that National HighWay 18 is the better route and he wants to take the HighWay. In this situation you should

Follow the driver because he has more experience

Follow the tourists' instructions to please them

Use Google Maps to find the best route

The contract of the tour guide stipulates that the inclusion is water, toll fees, and parking fees. This means:

There is bottled water on the vehicle (on the train) and tourists can buy them

The tour guide must pay for parking fees and toll fees

There is a certain amount of free water for tourists

According to the 2018 Road Traffic Law: "drivers are not allowed to work more than 10 hours/day and not drive for more than 4 consecutive hours". This means you can plan to:

Pick up tourists at 6 AM, have a 1-hour lunch break, and finish the day by checking in at 4 PM

Pick up tourists at 6 AM, have a 1-hour lunch break, and finish the day by checking in at 5 PM

Pick up tourists at 6 AM, have a 1-hour lunch break, and finish the day by checking in at 6 PM

Pick up tourists at 6 AM, have a 1-hour lunch break, and finish the day by checking in at 7 PM

According to road transportation law 2018: “driver is not allowed to work more than 10 hours/day and not allowed to drive for more than 4 hours continuously”. It means that you can plan to:

A. Pick-up tourists at 6 a.m, find a service station to stop for 30 minutes for toilet and refreshment at 8:00 a.m

B. Pick-up tourists at 6 a.m, plan for a safe photo stop for 30 minutes on the route at 9:00 a.m

C. Pick-up tourists at 6 a.m, plan for a 90-minute lunch at 11.00 a.m

You got a tour Hanoi – Ninh Binh for 35 Italian tourists, which is about 95 km.The pickup point is Sofitel Metrople Hotel, the coach can run at 90 km/hour when reaching the Express way to Ninh Binh. There is possible traffic jam in Hanoi. You need to reach Ninh Binh at 10 a.m. You should:

C. Start the pickup at 8:00 a.m

A. Start the pickup at 6:00 a.m

B. Start the pickup at 7:00 a.m

D. Start the pickup at 9:00 a.m

You have a group of 27 American tourists traveling to Ha Long Bay from Hanoi. When you call the driver to confirm the schedule and type of vehicle the night before departure, you find out that the vehicle is a 29-seat bus (with 29 seats). You should:

B. Start planning room and space in the coach for luggage

Do nothing because you have enough seats for everyone (the driver, you, and the tourists)

Call your operator to ask for a larger vehicle (more seats)

Call the car company to ask for a larger vehicle

30 minutes before the departure time, you arrive at the meeting point and contact the vehicle. The vehicle arrives after 5 minutes. The vehicle looks old, and the air conditioning (AC) system is not working well. The driver explains that the vehicle is still very good and needs time for the AC to cool the vehicle. In this situation, you should:

Double check and inform the tour operator, suggesting that the coach should be changed

Trust the driver and see the condition of the vehicle on the road. If it's not okay, you can request a vehicle change.

Request the driver to fix the AC and pick up the passengers because you don't have much time.

Do nothing because it is the responsibility of the tour operator who booked the vehicle, not your responsibility.

Which of the following is NOT one of the works in managing tourists luggage

A. Do security scanning of the luggage

B. Count and confirm number of tourists and number of luggage

C. Announce luggage insurance and liability policy

D. Confirm with driver the number of luggage will be in the baggage hold

Before starting the vehicle, you are instructed to confirm with the driver about the itinerary, the order of the sightseeing spots, and agree on the route to the destination. What do you think:

This is good because the driver may have a different schedule or may not know the way better than you or may have less experience than you

This is a waste of time because knowing the way and the route is the driver's job and they are trained to do that. The driver's job is to drive and your job is to provide the itinerary

This is not good because the driver may feel unhappy when being directed

You start the tour at 6.am in the morning, your guests decide that they will take a short nap (sleep) from 6 to 8 then they do the photo shooting on the way through the coach windows. Some of guests have small cameras and can bring with them on the coach. The others have big, professional ones and want to keep these cameras in the luggage hold to save room and space in the coach for sleeping. When they wake up it is necessary to stop the coach, open the hold to get their cases out to get the camera. In this situation you should:

C. Tell tourists that the hold is only opened when the coach reach final destination and they have to bring the cameras with them if they want to take photos on the way

A. Let tourists leave things in the hold to make them happy and stop the coach to get things out when they want

B. Advise tourists that access to luggage in the baggage hold during the transportation is limited

You are instructed to briefly talk about the day's itinerary before moving the vehicle, please state the names and estimated arrival times at each location before moving to the next location. You feel that:

It is good because tourists want to know for sure what will happen as there may be last-minute changes in the itinerary due to unavoidable conditions. Knowing the itinerary and estimated arrival times at each location can help tourists plan their own activities.

Not necessary because the tourists already have the itinerary and you cannot control the arrival times at each location

It is annoying for tourists to be told what they already know

It is a waste of time because tourists will know everything by the end of the day

On the way to the new destination, all the tourists are tired and you give them time to sleep on the bus. While the tourists are sleeping, you should:

Talk to the driver to keep him awake and ensure the driver is following the agreed route

Take a nap (sleep) to recharge your energy to do your job well

Casually talk to the tourists who are not sleeping

Rest but keep your eyes looking forward

When you stop to visit, you should:

Confirm with the driver about the pickup location and time

Tell the driver to wait until you come back

Request the driver not to turn off the engine to keep the air conditioning running so the car stays cool when you return

Tell the driver to wait until you call for pickup

With a full fare economy, a guest can

Change date of departure is there is seat available

Change the flight if there is an available flight

Change the departure gate if there is an available gate

Bring as much luggage as possible

The most important information needs to be checked to ensure accuracy when preparing air travel for a group is:

Type of aircraft and number of seats

Contact phone number of the airline

The name of the passenger on the electronic ticket must be checked for accuracy against:

The list of passengers prepared and verified by the tour operator

The list of passengers prepared by the travel agency

The information provided by the group leader

The passport or ID card of the customer

Which of the following statements is correct in the context of an airline ticket?

C. When you make reservation you will have reservation code and air ticket number

The booking code (or code) consists of 5 characters

The booking code (or code) is all you need to check in at the airport

When you make a payment, the ticket number will be issued

A flight uses an aircraft with 100 seats. 120 tickets have been sold and confirmed, and 120 passengers showed up at the airport for check-in.

This flight is considered: overbooked

This flight is considered: overloaded

This flight is considered: oversold

This flight is considered: over capacity

A flight uses an aircraft with 100 seats. 120 tickets have been sold and confirmed, and 120 passengers have shown up at the airport for check-in.

It is very likely that 20 passengers will be denied boarding.

It is very likely that the flight will be canceled.

It is very likely that the airline will arrange for 20 additional seats.

It is very likely that passengers will be asked to share seats so that all 120 passengers can fit.

A flight uses an aircraft with 100 seats. 120 tickets have been sold and confirmed, and 120 passengers showed up at the airport for check-in. Which passengers are most likely to be denied boarding?

People who bought economy ticket and arrive on time

Those who bought economy class tickets and arrived early

Those who bought fully economy class tickets and arrived on time

The standard check-in and check-out times in the hotel industry are:

12:00 noon check-out; 14:00 check-in

12:00 PM check-out; 12:00 PM check-in

12:00 PM check-out; 1:00 PM check-in

The standard check-in and check-out times in the hotel industry are:

12:00 PM check-out; 12:00 PM check-in

12:00 PM check-out; 1:00 PM check-in

12:00 PM check-out; 2:00 PM check-in

12:00 PM check-out; 3:00 PM check-in

Which of the following best describes the list of rooms?

It is a list of tourists indicating who is staying with whom in the hotel

It is a list of available rooms in the hotel

It is a list of rooms that have been booked for the tour

About 1 hour before arriving at the hotel to check in, what should the tour guide do?

Call the hotel to confirm the reservation and inform the group of the estimated time of arrival (ETA)

Ask tourists to check their belongings to ensure nothing is left behind

Call the hotel to make a reservation

Ask tourists not to decide who will stay with whom

Câu hỏi trắc nghiệm về hướng dẫn viên du lịch

Authored by Giáp Long

English

Professional Development

Used 3+ times

Câu hỏi trắc nghiệm về hướng dẫn viên du lịch

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105 questions

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Tourists need a SIM card, like a friend of yours:

Buy for 100K and sell for 150K

Buy for 100K and sell for 100K

Buy for 100K and give away

Buy for 100K and sell for 100K and Buy for 100K and give away is correct

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A tour guide is not called:

Tour operator

Tour manager

Tour leader

Tour operator

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When you have no experience and are entering the industry for the first time, the best way to start is:

Tour guide

Local guide

On-site guide

Welcoming and meeting person

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To save costs with a small group of about 10 people traveling on a long journey, the best option is:

Drive and have a tour guide

Local tour guide

Tour leader

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The person who leads and guides a group of Vietnamese people to a foreign country is:

Tour guide

Tour leader

Head guide

Tour operator

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

As a tour operator, you:

Follow the itinerary and make sure all sites in the itinerary are covered

Change the itinerary if it is unreasonable

Change the itinerary if it is inconvenient for the tourists

Change the itinerary if it is unreasonable and change the itinerary if it is inconvenient for the tourists

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not a step in the tour guide process:

Preparation

Arranging services (hotel, bus, restaurant, sightseeing, etc.)

Conducting the tour

Practicing guiding skills

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Câu hỏi trắc nghiệm về hướng dẫn viên du lịch

Tourists need a SIM card, like a friend of yours:

A tour guide is not called:

When you have no experience and are entering the industry for the first time, the best way to start is:

To save costs with a small group of about 10 people traveling on a long journey, the best option is:

The person who leads and guides a group of Vietnamese people to a foreign country is:

As a tour operator, you:

Which of the following is not a step in the tour guide process:

As a tour guide, what should you prioritize as the top priority

T2 What does a tour guide not usually do when preparing for a tour:

What is the most important thing when confirming services with the supplier:

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