Conflict Mgmt in the Workplace Quiz

Select all of the following which are behavior styles.

• Decisive

• Generator

• Indifferent

• Rational

Which of the following communication traits should a person be conscious of when working with an individual over the phone?

• Nonverbal communication

• Verbal communication

• Facial expressions

• Written communication

The __________ assists individuals in determining and selecting appropriate solutions to their issues, concerns or needs.

• Thought-dispelling model
• Active thinking process
• Problem-solving process
• Emotion-reducing model

Which of the following is defined as the process of working collaboratively with a group of people for a common purpose?

• Respect

• Reliability

• Teamwork

• Compromise

Individuals who become emotional because their needs and expectations were not met.

• Angry individuals

• Dissatisfied individuals

• Inconsiderate individuals

• Domineering individuals

Individuals who have a definite idea about what they want and are unwilling to compromise or accept alternatives.

• Angry individuals

• Dissatisfied individuals

• Inconsiderate individuals

• Domineering individuals

Individuals who are obstinate, raise their voice, use profanity, make demands, are rude to other people and generally act without concern for others.

• Angry individuals

• Dissatisfied individuals

• Inconsiderate individuals

• Domineering individuals

Individuals who do not receive what they requested or expected.

• Angry individuals

• Dissatisfied individuals

• Inconsiderate individuals

• Domineering individuals

Decisive individuals work proactively toward a solution to a problem.

• True

• False

Fill in the blanks using the word bank provided below. ____ people are characterized as quiet, ____, task-focused and systematic. They are pleasant individuals who seek to understand the “____” for actions and events. ____ people rarely discuss their feelings openly and will ask ____ questions. They are more ____ when expressing themselves and how they address others.

• Rational

  reflective

  why

  Inquisitive

  specific

  formal

• Inquisitive

  rational

  specific

  Rational

  formal

  why

• Specific

  inquisitive

  rational

  Formal

  why

  reflective

• Formal

  specific

  why

  Reflective

  rational

  inquisitive