BT- Ch-21,22 & 23

Fimble Co is a large organisation with a range of incentives available to motivate and

improve the performance of its staff. Which of the following incentives will be most

appropriate for staff working in the HR department?

• Commission

• A bonus for each unit they produce (piece rate)

• Profit sharing

• Productivity plans

According to Herzberg, offering employees career progression and status increases within

the organisation will improve their motivation.

Is this statement TRUE or FALSE?

• True

• False

Motivation refers to how hard you are willing to work whilst satisfaction refers to your

contentment with your job.

Is this statement TRUE or FALSE?

• True

• False

Consider the following two statements:

1

2

Content theories focus manager's attention of the calculation process that takes place

when people decide whether certain rewards are worthwhile.

Process theories assume all people are the same; therefore a standard set of incentives

could be applied to meet staff needs.

Which of these statements is/are correct?

• I only

• 2 only

• Both

• Neither

Which of the following would best fit into Maslow's 'ego' category?

• Loss of one's home

• Winning an 'employee of the month' prize

• Challenging work

• Regular staff parties

Anna manages a junior employee who has been performing very well in his job. Anna

wishes to motivate him and has decided to offer him a greater level of responsibility within

the business. What type of job redesign is Anna offering the junior employee?

• Job enlargement

• Job rotation

• Job enrichment

• Job switching

According to Douglas McGregor, Theory X people are motivated by:

• money and security

• achievement at work

• interpersonal relationships

• recognition for good work

'The absence of certain job features will reduce employee satisfaction. However, their

presence will not result in positive motivation.'

What term relating to motivation does this refer to?

• MasloWs primary needs

• Herzberg hygiene factors

• McGregor Theory X

• Herzberg theory of job design

Vroom believes that people will be motivated to do things to reach a certain goal if they

believe that the reward they will receive will be valuable AND:

• its achievement will not involve excessive risk

• its achievement will not be accompanied by any significant costs

• can see that what they do has no substantial downside

• can see that what they do will help them in achieving it

Which one of the following is consistent with the 'ego' level of motivation within MasloWs

hierarchy of needs?

• Challenging job

• Sense of accomplishment

• Job title

• Job security