
Customer Service Quiz CHAPTER 7
Authored by Izzah M
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46 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What does it indicate when a service provider does not prioritize customer needs?
Poor facilities management
Lack of genuine concern for customer satisfaction
Unclear communication policies
High service quality
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the result of a service provider failing to deliver on their promises?
Increased customer satisfaction
Damage to the company's reputation
Improved customer loyalty
Faster service recovery
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is a likely consequence of not performing duties as expected by the service provider?
Enhanced customer trust
Negative customer feedback
Faster resolution of issues
Improved employee morale
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
When services are not provided on time, what is the most common impact on customers?
They feel appreciated
They experience inconvenience
They are more likely to recommend the service
They become more flexible
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What customer service problem occurs when staff exhibit poor behavior?
Service delays
Bad attitude and lack of professionalism
High-quality service
Effective communication
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What does it suggest when customers face long waiting times before assistance is provided?
Efficient customer support
Lack of adequate staffing
High customer engagement
Proactive service recovery
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following is a sign of poor service delivery?
Consistent communication
Facilities in excellent condition
Services provided after deadlines
Personalized customer attention
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