Section 4 Lesson 9 (part 1)

What makes people successful in the workplace? A) Clothing and appearance. B) More money. C) Higher college degrees. D) Earning the ability to work with others and manage themselves.

• A
• B
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• D

How do questions improve communication? A) Questions give you space to make your point over theirs. B) Questions slow the pace of the conversations and giving you time to think. C) Questions do not improve communication; they just slow down the process. D) Questions help you get clarity on the purpose for communication. They help you understand why the communication is happening.

• A
• B
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• D

What is the "80/20 Power Strategy" for communication? A) Asking the “What,” “Where,” “Who,” and “When” for every situation. B) Asking multiple questions before making a firm decision. C) Asking 80% of the questions and only allowing the other person to ask 20%. D) Asking, "Why?" to understand the purpose for the communication.

• A
• B
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• D

When does your brain "zone out" during communication? A) When it cannot make connections to the new information. B) Typically, towards the end of the conversation. C) When you get over excited about the new information you're learning. D) Typically, in the middle of the conversation

• A
• B
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• D

What is Step 1 of the Speaking & Writing Model? A) How long does this communication need to be? B) Why do I want/need to speak or write this information? C) What questions or objections do I need to answer in order to be understood? D) Am I in the right location to deliver this communication?

• A
• B
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• D

What is Step 2 of the Speaking & Writing Model? A) What questions or objections do I need to answer in order to be understood? B) Why do I want/need to speak or write this information? C) Am I in the right location to deliver this communication? D) How long does this communication need to be?

• A
• B
• C
• D

What is Step 3 of the Speaking & Writing Model? A) Complete your outline before doing any further writing or speaking. B) Am I in the right location to deliver this communication? C) Begin speaking or writing. Start by stating your purpose. D) Why do I want/need to speak or write this information?

• A
• B
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• D

What is Step 1 of the Listening & Comprehension Model? A) Is the speaker using more fact or opinion? B) Why is the speaker or author sharing this information? C) What should I know about this book before I read it? D) What should I know about this book before I read it?

• A
• B
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• D

What is Step 2 of the Listening & Comprehension Model? A) What should I know about this book before I read it? B) Why is the speaker or author sharing this information? C) Is the speaker using more fact or opinion? D) What questions will the speaker or author need to answer in order to accomplish their purpose?

• A
• B
• C
• D

What is Step 3 of the Listening & Comprehension Model? A) Be prepared to write down questions as they come up. B) Listen for answers to the questions you explored in Step 2. C) Is the speaker using more fact or opinion? D) What questions will the speaker or author need to answer in order to accomplish their purpose?

• A
• B
• C
• D