Section 4 Lesson 8

What makes people successful in the workplace?

• Higher college degrees.

• Earning the ability to work with others and manage themselves.

• Clothing and appearance.

• More money.

How do questions improve communication?

• Questions give you space to make your point over theirs.

• Questions do not improve communication; they just slow down the process.

• Questions help you get clarity on the purpose for communication. They help you understand why the communication is happening.

• Questions slow the pace of the conversations and give you time to think.

What is the "80/20 Power Strategy" for communication?

• Asking multiple questions before making a firm decision.

• Asking the “What,” “Where,” “Who,” and “When” for every situation.

• Asking, “Why?” to understand the purpose for the communication.

• Asking 80% of the questions and only allowing the other person to ask 20%.

When does your brain "zone out" during communication?

• Typically, in the middle of the conversation.

• When it cannot make connections to the new information.

• Typically, towards the end of the conversation.

• When you get over excited about the new information you're learning.

What is Step 1 of the Speaking & Writing Model?

• How long does this communication need to be?

• What questions or objections do I need to answer in order to be understood?

• Why do I want/need to speak or write this information?

• Am I in the right location to deliver this communication?

What is Step 2 of the Speaking & Writing Model?

• What questions or objections do I need to answer in order to be understood?

• How long does this communication need to be?

• Am I in the right location to deliver this communication?

• Why do I want/need to speak or write this information?

What is Step 3 of the Speaking & Writing Model?

• Complete your outline before doing any further writing or speaking.

• Am I in the right location to deliver this communication?

• Why do I want/need to speak or write this information?

• Begin speaking or writing. Start by stating your purpose.

What is Step 1 of the Listening & Comprehension Model?

• Why is the speaker or author sharing this information?

• What should I know about this book before I read it?

• Is the speaker using more fact or opinion?

• What should I know about this book before I read it?

What is Step 2 of the Listening & Comprehension Model?

• What should I know about this book before I read it?

• What questions will the speaker or author need to answer in order to accomplish their purpose?

• Why is the speaker or author sharing this information?

• Is the speaker using more fact or opinion?

What is Step 3 of the Listening & Comprehension Model?

• What questions will the speaker or author need to answer in order to accomplish their purpose?

• Is the speaker using more fact or opinion?

• Listen for answers to the questions you explored in Step 2.

• Be prepared to write down questions as they come up.