Trouble Shooting Methodology

Front

After confirming the probable cause, consider what steps should be taken to resolve the issue would be what step in the Troubleshooting Methodology?

Back

Establish a plan of action

Front

Enacting the steps that would resolve the issue is what step in the Troubleshooting Methodology?

Back

Implement a solution

Front

Trying to recreate the problem again to prove if solution was successful is what step in the Troubleshooting Methodology?

Back

Verify full system functionality

Front

Implementing preventative measures if applicable would best be done in what step in the Troubleshooting Methodology?

Back

Verify full system functionality

Front

Gathering info, questioning users, identifying symptoms or changes or attempting to duplicate the problem is what step in the Troubleshooting Methodology?

Back

Identify the problem

Front

Questioning the obvious or looking for the easiest solution, refer to the OSI model, consider multiple approaches and research based on symptoms is what step in the Troubleshooting Methodology?

Back

Establish a theory of probably cause

Front

Trying to recreate the problem to confirm the probable cause is what step in the Troubleshooting Methodology?

Back

Test the theory to determine cause

Front

Writing down the process, outcome and preventative measures is done in what step in the Troubleshooting Methodology?

Back

Documentation

Front

If after testing your theory was unsuccessful what would be the next step to proceed to in the Troubleshooting Methodology?

Back

Establish a theory of probably cause

Front

Identifying potential effects before a solution is implemented to foresee any complications would be what step in the Troubleshooting Methodology?

Back

Establish a plan of action