Automotive Knowledge Quiz p1

Any delays in work being carried out should be reported to?

• Parts department

• Your workmates

• Service manager

• The dealer principle

Cleaning and maintenance activities carry:

• Rationality

• Reliability

• Responsibility

• Respectability

A good way to be positive and show interest when communicating is to make:

• Small talk

• Eye contact

• Head shaking gestures

• Hand gestures

Waste must always be disposed of:

• Weekly or as the policy states

• At the recycling point

• In the waste skip

• In accordance with current regulations

Correct headlamp beam alignment is necessary because

• It is a legal requirement

• In ensures efficient operation

• Road safety is improved

• All the above

A key operation in a large parts department is a

• Reordering system

• Storage reduction computer

• Free delivery van

• Lift truck schedule

The maximum safe working load (SWL) indicated on a transmission jack

• Is only a useful guide

• Can only be specified in kilograms

• Must never be exceeded

• Must be exceeded by no more than a 10% margin

The type of suspension that uses a metal bar, which provides the springing effect as it is twisted is called

• Panhard rod

• Torsion bar

• Helical

• Shackle

When refitting brake shoes, it is necessary to apply special grease to the

• Shoes contact points on the backplate

• Wheel cylinder slot

• Brake shoes non-contact surfaces

• Brake shoe return springs

Customers should always be treated with

• Contempt

• Disdain

• Cakes

• Respect