Unit 8: Cruises and Resorts

While on cruise Roddy is told to look starboard at the humpback whales. What direction should Roddy look?

• to his right

• to his left

• straight ahead

• behind him

How will Braden save money on rent at his new job working on a cruise ship?

• The rent on a cruise ship is significantly less than the rent he pays on his apartment.

• Cruise employees have their off-ship housing paid for.

• Cruise employees get free room and board while working on a cruise.

• He lives with his parents.

If you go to a ski resort in the Rocky Mountains in the summer, off-season, what activity might you do there?

• hiking or biking

• snorkeling and scuba

• sailing and jet skis

• nothing

Jacinda works on a cruise ship handling handling currency exchange rates, guest fees, and charges onboard. Jacinda works as a:

• resort manager.

• cruise director.

• purser.

• lifeguard

In order to appease guests who are dissatisfied or complain, what is a simple and reasonable, but also effective, method for restoring guest satisfaction?

• Allow them to yell at the resort manager for 30 minutes.

• Offer to pay for them to stay at a competing resort.

• Offer them a fully paid two-week return visit to the resort.

• Offer them a small perk like credit at the gift shop.

What technique do resorts use to identify how many guests they are likely to have on a given date and to estimate the number of guests who are likely to be interested in certain activities or amenities at the resort?

• flags of convenience

• pursing

• guess-timation

• forecasting

a large ship that typically transports individuals from one destination to another but only one way rather than returning them to the original location

• ocean liner

• personal yacht

• sailboat

• speedboat

What kind of passenger ship is generally used for leisure and pleasure?

• submarines

• sailboats

• cruise ships

• ocean liners

The direction of the bow is _____, and the direction of the stern is known as:

• starboard; port.

• aft; forward.

• port; starboard.

• forward; aft.

Who manages all hospitality-related areas onboard the ship, including the entertainment and lodging considerations.

• steward

• adventurer

• purser

• cruise director