Conflict Resolution Skills Quiz

Escalate the conflict to higher authorities

Engage in mediation

Choose a strategy to address the conflict

Identify the root source of the conflict

Emotional conflicts

Conflicts of interest

Instrumental conflicts

Personal or relational conflicts

Compete or Fight

Denial or Avoidance

Collaboration

Compromise or Negotiation

Smoothing Over the Problem

Denial or Avoidance

Compete or Fight

Collaboration

Aggressiveness

Assertiveness

Passiveness

Indifference

"Your behavior is horrible"

"When you said x, it made me feel y"

"You are a bad person"

"You are wrong"

Identity or self-image

Emotional responses

Goals, structures, and procedures

Distribution of resources like time and money

Compete or Fight

Collaboration

Compromise or Negotiation

Smoothing Over the Problem

To ignore the other person's feelings

To put yourself in other people's shoes

To assert your own viewpoint strongly

To avoid the conflict altogether

Continue trying to resolve it alone

Ignore the conflict

Step back and ask for help

Force a resolution