Conflict Resolution Skills Quiz

What is the first step in conflict resolution?

• Escalate the conflict to higher authorities

• Engage in mediation

• Choose a strategy to address the conflict

• Identify the root source of the conflict

Which type of conflict is about goals, structures, and procedures?

• Emotional conflicts

• Conflicts of interest

• Instrumental conflicts

• Personal or relational conflicts

What is the ideal outcome in conflict resolution?

• Compete or Fight

• Denial or Avoidance

• Collaboration

• Compromise or Negotiation

Which strategy involves pretending there is no problem?

• Smoothing Over the Problem

• Denial or Avoidance

• Compete or Fight

• Collaboration

What is a key skill for handling conflict effectively?

• Aggressiveness

• Assertiveness

• Passiveness

• Indifference

Which statement is most effective in conflict communication?

• "Your behavior is horrible"

• "When you said x, it made me feel y"

• "You are a bad person"

• "You are wrong"

What is the main focus of conflicts of interest?

• Identity or self-image

• Emotional responses

• Goals, structures, and procedures

• Distribution of resources like time and money

Which strategy is likely to result in a no-score draw?

• Compete or Fight

• Collaboration

• Compromise or Negotiation

• Smoothing Over the Problem

What is the role of empathy in conflict resolution?

• To ignore the other person's feelings

• To put yourself in other people's shoes

• To assert your own viewpoint strongly

• To avoid the conflict altogether

What should you do if you don't feel confident in resolving a conflict?

• Continue trying to resolve it alone

• Ignore the conflict

• Step back and ask for help

• Force a resolution