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faulty electric set 3

Authored by Eslam Soffar

English

12th Grade

faulty electric set 3
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5 questions

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1.

MULTIPLE CHOICE QUESTION

3 mins • 5 pts

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What action did John take after noticing the defects in the product?

He immediately contacted customer service to request assistance

He attempted to repair the product himself

He sought legal advice about his purchase

He returned the product to the store without filing a complaint

2.

MULTIPLE CHOICE QUESTION

3 mins • 5 pts

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Why is John particularly disappointed with the company’s service?

The company ignored his initial complaint

He expected a higher discount on the product

The product was sold out when he wanted a replacement

The company sent a replacement that also failed

3.

MULTIPLE CHOICE QUESTION

3 mins • 5 pts

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What does John attach to his letter to substantiate his complaint?

Photos of the defective products

A copy of the original receipt

A written repair estimate from a technician

A screenshot of the product listing

4.

MULTIPLE CHOICE QUESTION

3 mins • 5 pts

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What does John imply about the company’s reputation?

It is already poor and getting worse

It has previously been reliable but failed in this instance

It is widely criticized for its customer service

It has a limited presence in the market

5.

MULTIPLE CHOICE QUESTION

3 mins • 5 pts

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What tone does John adopt in his letter?

Diplomatic yet assertive

Confrontational and aggressive

Casual and indifferent

Overly formal and rigid

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