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4th Grade
•16 Qs
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Quiz
•
Information Technology (IT)
•
4th Grade
•
Practice Problem
•
Medium
David DELEU
Used 2+ times
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16 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Avec qui travaille le technicien support ?
l'état
les utilisateurs
la direction des entreprises
les écoles
2.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
L'endroit ou l'on rassemble la résolution des incidents qui se produisent souvent est la _____ __ ______
3.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
Un problème informatique relevé par un utilisateur s'appelle un _______
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Un service de convention de délai s'appelle _
DBA
SLA
RAS
SSA
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Qui fixe le niveau de priorité d'une évolution de projet ?
L'utilisateur
Le chef de projet
Le responsable infrastructure
Le directeur informatique
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Qui fixe le niveau de priorité d'un incident informatique ?
Le directeur informatique
Le chef de projet étude
Le technicien support
Le responsable support
7.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Le fait de gérer tous les ordinateurs d'une entreprise par un logiciel s'appelle la _______ __ ____
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