unit 5

If you're unhappy with your purchase, you can request a __________, which will return your money.

• replacement

• refund

• warranty

Our customer service team will __________ your complaint and provide a solution within 48 hours.

• evaluate

• look into

• follow up

The store offers a one-year __________ for all electronics, meaning we will repair or replace any faulty items.

• after-sales service

• warranty

• 24-hour service

If there is any issue with your order, please contact us, and we will resolve it __________.

• promptly

• straight away

• guarantee

The hotel provides __________, so you can get assistance at any time during your stay.

• 24-hour service

• replacement

• after-sales service

We are sorry for the confusion regarding your order; it was just a __________ in our system.

• mix-up

• misunderstanding

• guarantee

If you receive a defective product, we will send you a __________ at no extra charge.

• replacement

• alternative

• compensation

If there is a problem with your product, we will __________ the situation and offer an appropriate solution.

• handle

• evaluate

• follow up

Your issue is very important to us, and we will __________ with you in 24 hours to make sure everything is fixed.

• look into

• evaluate

• follow up

We always strive to respond to customer inquiries __________ so that you don't have to wait long for assistance.

• promptly

• replacement

• straight away