Workplace Conflict and Communication Quiz

What is one of the key learning outcomes for learners in building services engineering?

• Understand financial management

• Know how to communicate with others

• Learn advanced construction techniques

• Master architectural design

Which of the following is a typical cause of conflict in the workplace?

• Advanced technology

• Unfair working conditions

• High employee turnover

• Lack of training programs

Which type of conflict may require union involvement or mediation?

• Employee and employee

• Customer and employee

• Employer and employee

• Customer and employer

What is one of the assessment criteria for learners in this document?

• Design a new building

• State the actions to take to deal with conflicts

• Develop a marketing strategy

• Create a financial report

What is one of the impacts of poor communication mentioned in the document?

• Enhanced creativity

• Avoidance of fellow personnel and management

• Increased sales

• Better customer reviews

What is a possible requirement for resolving conflicts between a customer and an employer?

• Union involvement

• Professional body intervention

• Employee training

• Management restructuring

What can disrupt organization and productivity in the workplace?

• Effective communication

• Frustration

• Team collaboration

• Increased resources

What feeling might staff experience due to disrupted organization?

• Motivation

• Contentment

• Feeling left out

• Enthusiasm

What is a potential consequence of material wastage in the workplace?

• Cost savings

• Increased productivity

• Financial loss

• Enhanced quality

Which of the following is a direct result of staff stress in the workplace?

• Improved morale

• Increased efficiency

• Misunderstood instructions

• Better communication