
Workplace Conflict and Communication Quiz

Quiz
•
Construction
•
Vocational training
•
Medium

Maarc Deeley
Used 4+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one of the key learning outcomes for learners in building services engineering?
Understand financial management
Know how to communicate with others
Learn advanced construction techniques
Master architectural design
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a typical cause of conflict in the workplace?
Advanced technology
Unfair working conditions
High employee turnover
Lack of training programs
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which type of conflict may require union involvement or mediation?
Employee and employee
Customer and employee
Employer and employee
Customer and employer
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one of the assessment criteria for learners in this document?
Design a new building
State the actions to take to deal with conflicts
Develop a marketing strategy
Create a financial report
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one of the impacts of poor communication mentioned in the document?
Enhanced creativity
Avoidance of fellow personnel and management
Increased sales
Better customer reviews
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a possible requirement for resolving conflicts between a customer and an employer?
Union involvement
Professional body intervention
Employee training
Management restructuring
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What can disrupt organization and productivity in the workplace?
Effective communication
Frustration
Team collaboration
Increased resources
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