ISC Week 11

What does SAP stand for ?

• Standard Operation Procedure

• Standard Operating Procedure

• System Operation Procedure

• Standard Operated Procedure

What are the things that need to be considered in making Jobdesk, except..

• Tasks and Responsibilities

• Authority

• Internal and External Work Relations

• Definition

How do we develop an information system, except?

• Coding

• Investigate

• Analyze

• Design

1. Some aspects to consider in creating an SOP are:

2. 1. Authority

3. 2. Related Organizational Units

4. 3. Job Levels

5. 4. General Provisions

6. 5. Work Sequence

• 1, 2, 3

• 2, 3, 4

• 2, 4, 5

• 3, 4, 5

The image below is an example of a document....

• SO

• Jobdesk

• FCP

• SOP

What are the things that need to be considered in SO (Organizational Structure), except..

• Scope and Limitations

• Job Name

• Personnel Name

• Job Level

In developing IS solutions, "maintain" means..

• Interview

• Use the creation requirements

• Report and Presentation

• Re-evaluate the process

Why is customer relationship management important?

• The company's goal is not to satisfy customers.

• Customer is a vital part of the organization.

• The relationship between the customer and the company should be ignored.

• Customers aren't the company's priority.

Displaying a customer's purchasing profile can be done by doing..

1. Cross-selling

2. Up-Selling

3. Down Selling

4. Bundling

5. Retail

• 1, 2 and 3

• 1, 2, and 4

• 1, 3 and 5

• 2, 3, and 4

Identifying the target customer segment is the task of...

• Marketing

• Finance

• Operational

• Human Resource