Weekly Training: VMP

What are the three P's of selling VMP? Select all that apply:

• Phone

• Price

• Protection

• Plan

Most Americans consider their phone a luxury, rather than a necessity.

• True

• False

What is a term you could use to describe VMP instead of calling it insurance?

A customer mentions that they don't need VMP because they have Apple Care. How could you overcome this objection?

A customer mentions they don't need VMP because it is too expensive. How could you overcome this objection?

When during the sales process is the best time to position VMP?

• When the customer asks about it

• When setting up the customer's phone.

• Beginning of the Sale

• When processing the order

Using stories/experiences can help you position VMP.

• True

• False

How much is the cracked screen repair?

• $49

• $249

• $99

• $0

Having VMP can save the customer time AND money.

• True

• False

How can VMP save the customer time?