QA I Policies Updates Review

Verification - .COM Guidelines I If a seller's email in Active Admin/ Regulator/ Jedi Temple is listed as "[e-mail]" and they provide "ronald@mcdonalds" is P1 verified?

• Yes, this is acceptable as P1 verification

• No, we need to ask for the domain to have the full email.

• Ask the seller for clarification.

Verification . COM I When is it acceptable to proceed with P1 verification for a seller’s email? Select the right scenario.

• When the domain ends with any suffix (e.g., .net, .org).

• When the domain is correct and ends with .com, even if ".com" is omitted by the seller.

• When the domain is incomplete or unclear.

• Only when the seller confirms the full email

Domain Verification Guidelines I When should we proceed with P1 verified? Select the right scenario.

• proceed with P1 verification if the email domain is correct and ends with .com, even if the seller omits the .com

• proceed with P1 verification if the seller provides an incomplete or incorrect domain for anything other than .com.

Domain Verification Guidelines I If a seller's email in Jedi Temple is listed as "[e-mail]" and they provide "ronald@mcdonalds" is P1 verified?

• No - Since the domain was incorrect and it's not .com listed on Regulator.

• Yes - Since we don't longer verify the domains.

• No, since the we always need to get the full domain.

Hyphenated Names I According to the new guidelines, how should hyphenated names be handled?

• The hyphenated name must be stated exactly as listed in Active Admin, Jedi Temple, or Regulator.

• Any variation of the hyphenated name is acceptable.

• Only the first or last part of the name should be used.

• The hyphen can be omitted if it’s not mentioned.

Answer explanation

Do require hyphenated names to be stated exactly as listed in Active Admin, Jedi Temple, or Regulator. For example, if the name listed is "Beyoncé Knowles-Carter," accept "Beyoncé Knowles-Carter" but not "Beyoncé Knowles.”

Hyphenated Names I What should never be accepted when verifying hyphenated names?

• The exact hyphenated name as listed in Active Admin, Jedi Temple, or Regulator.

• A version of the name that doesn't match the exact listing, such as omitting the second part of the hyphenated name.

• Any combination of first and last names.

• A name with the hyphen included but with additional variations.

Answer explanation

Don’t accept hyphenated names that don’t match the exact listing in Active Admin, Jedi Temple, or Regulator. For example, don’t accept "Beyoncé Knowles" if the name listed is "Beyoncé Knowles-Carter.

Non-Hyphenated Names I According to the guidelines, which combinations of names are acceptable for verification when the full name is non-hyphenated?

• Any two non- hyphenated names from the from the listed full name for verification.

• Only the full name without any abbreviations.

• Only the full name without any abbreviations.

• Any part of the full name, as long as it includes one middle name

Answer explanation

As per Wise - Do accept any two non-hyphenated names from the listed full name for verification. For example, if "Dolly Rebecca Parton" is listed in Active Admin, Jedi Temple, or Regulator, then "Dolly Rebecca," "Dolly Parton," or "Rebecca Parton" are acceptable combinations.

Non-Hyphenated Names I What should never be done when verifying non-hyphenated names?

• Accept a combination of two names as long as they match any part of the full name

• Reject a name combination simply because it doesn’t exactly match the full name.

• Accept any single part of the full name.

• Verify any combination of names as long as the first and last names are used.

Answer explanation

Don’t reject a name combination because it doesn't exactly match the full name. As long as any two names match, it's acceptable.

Sellers Linked to Multiple Accounts I What is the correct action when you have already verified P1 for a seller's first account and are working with a second account linked to the same seller?

• Use the provided full name to search for the second account; no re-verification is needed.

• Re-verify the seller's identity from scratch for the second account.

• Ignore the verification process for the second account.

• Ask the seller to provide additional documentation for the second account.

Answer explanation

If you’ve already verified P1 for the first account, use the provided full name when searching for the second account.

No re-verification is needed.

💬You could say, "Just to reconfirm, your full name is John Smith. Can you please provide me with the email address for the next account?"

Sellers Linked to Multiple Accounts I What should we never do if we haven't verified P1 for any account linked to a seller with multiple accounts?

• Verify P1 for each account separately.

• Skip the verification for the second account and move forward.

• Proceed with verification only for the first account.

• Verify P1 accordingly for each account linked to the seller.

Answer explanation

If you haven’t verified P1 for any account, verify P1 accordingly.

If the account owner for the first account isn’t listed as an owner or authorized representative for the next account, verify P1 accordingly.