Part 2_Test 1

"Well, we call all of our clients a day before their scheduled appointment"?

• planned

• canceled

• missed

• delayed

"I'm really looking forward to going there"?

• dreading

• anticipating with pleasure

• not interested in

• regretting

"A lot of my patients have been mentioning it to me lately"?

• ignoring

• forgetting

• talking about

• writing about

"My in-laws are coming for a visit this Sunday"?

• close friends

• neighbors

• parents

• relatives by marriage

"I think the customer was quite satisfied with the service we provided"?

• • displeased

• content

• angry

• confused

"He thought the warranty had expired"?

• • started

• • ended

• • renewed

• • extended

"He managed to get the repair done at no cost"?

• • with a discount

• • with a high price

• • for free

• • with a loan

"It's customers like that who will continue to come back to our store"?

• • stop

• pause

• carry on

• delay