What are the two essential components of effective communication mentioned in the text?

• Writing and reading

• Speaking and listening

• Typing and texting

• Drawing and painting

Why is the ability to communicate clearly, concisely, and persuasively crucial in today's business environment?

• It helps in artistic expression

• It is essential for success

• It improves physical health

• It enhances memory

What does speaking involve according to the text?

• Writing down ideas

• Conveying information through verbal means

• Drawing diagrams

• Listening to music

What is the process of listening as described in the text?

• Creating visual art

• Receiving, interpreting, and responding to verbal messages

• Writing essays

• Reading books

What is one benefit of effective communication in a business setting?

• Increased costs

• Improved teamwork and collaboration

• Decreased employee engagement

• Reduced customer satisfaction

Which of the following is NOT a result of effective communication?

• Better decision-making and problem-solving

• Increased productivity and efficiency

• Greater employee disengagement

• Enhanced customer relationships and satisfaction

According to Sharma & Patterson (1999), what is enhanced by effective communication?

• Customer relationships and satisfaction

• Employee turnover

• Operational costs

• Market competition

Which of the following is a key speaking skill required in business for ensuring the message is understood by the audience?

• Persuasion

• Clarity and conciseness

• Adaptability

• Confidence

What is the importance of persuasion in business communication?

• It helps in expressing ideas clearly.

• It is crucial for sales, negotiations, and leadership.

• It tailors communication style to the audience.

• It builds trust with the audience.

Why is adaptability important in effective communication?

• It ensures the message is concise.

• It helps in persuading others.

• It tailors communication style to the audience and situation.

• It establishes credibility.