AI Associate set 2

Why is it critical to consider privacy concerns when dealing with AI and CRM data?

• Confirm data is accessible to all users

• Ensure compliance with laws and regulations

• Increase the volume of data collected

What is a key consideration regarding data quality in AI implementations?

• Data's role in training and fine-tuning Salesforce AI models

• Integration process of AI models with Salesforce workflows

• Techniques for customizing AI features in Salesforce

Cloud Kicks wants to use AI to enhance its sales processes and customer support. Which capability should they use?

• Einstein Lead Scoring and Case Classification

• Sales Bot and Automated Case Escalation

• Dashboard of Current Leads and Cases

What is machine learning?

• A data model used in Salesforce

• A chat that creates new client

• AI that can grow its intelligence

What is the most likely impact that high-quality data will have on customer relationships?

• Increased brand loyalty

• Improved customer trust and satisfaction

• Higher customer acquisition costs

A business analyst (BA) wants to improve business by enhancing their sales processes and customer support. Which AI applications should the BA use to meet their needs?

• Sales data cleaning and customer support data governance

• Lead scoring, opportunity forecasting, and case classification

• Hazard learning models and chatbot predictions

What is an example of ethical debt?

• Violating a data privacy law and failing to pay fines

• Launching an AI feature after discovering a harmful bias

• Delaying an AI product launch to retrain an AI data model

What is a benefit of data quality and transparency as it pertains to bias in generative AI?

• Chances of bias are mitigated

• Chances of bias are aggravated

• Chances of bias are removed

What is a key challenge of human-AI collaboration in decision-making?

• Leads to more informed and balanced decision-making

• Creates a reliance on AI, potentially leading to less critical thinking and oversight

• Reduces the need for human involvement in decision-making processes

A data quality expert at Cloud Kicks wants to ensure that each new contact contains at least an email address or phone number. Which feature should they use to accomplish this?

• Duplicate matching rule

• Audit trail

• Validation rule