Organisation and Management Quiz

What is organisational structure?

• The levels of management and division of responsibilities within an organisation.

• The financial hierarchy of a company.

• The marketing strategy of a business.

• The customer service protocol of a company.

What is an organisational chart?

• A chart showing the financial performance of a company.

• A chart showing the structure of the business from the top manager to the lowest worker.

• A chart showing the marketing strategy of a business.

• A chart showing the customer satisfaction levels.

Which of the following is NOT a role of management?

• Planning

• Organising

• Coordinating

• Marketing

What does delegation mean in management?

• Allowing a subordinate to perform specific tasks.

• Firing an employee.

• Promoting an employee.

• Reducing the working hours of an employee.

Which leadership style involves the manager making all the decisions and expecting everyone to follow them?

• Democratic leadership

• Autocratic leadership

• Laissez-faire leadership

• Transformational leadership

In which leadership style are workers left to do what they think is best and to organise their own work?

• Democratic leadership

• Autocratic leadership

• Laissez-faire leadership

• Transactional leadership

What is a trade union?

• A group of workers who have joined together to ensure their interests are protected.

• A group of managers who oversee employee performance.

• A government body that regulates businesses.

• A financial institution that provides loans to businesses.

Which of the following is NOT a benefit of joining a trade union?

• Improved work conditions

• Better working environment

• Discounts from certain shops

• Guaranteed promotion

What is the chain of command in a business?

• The process of hiring new employees.

• How power and authority are passed down from the top of a business to the bottom.

• The marketing strategy of a business.

• The financial hierarchy of a company.

What does the span of control refer to?

• The number of employees that work under a manager.

• The financial budget of a department.

• The marketing reach of a company.

• The customer service protocol of a company.