ENG 101 - Purposive Communication Quiz

Which of the following statements best explains the importance of understanding the benefits of effective communication in a workplace?

• It establishes rapport among the employer and employees.

• Communication, regardless of profession, is imperative to be understood.

• Effective communication helps companies place a focus on developing a communicatively competent workforce within the firm and customers.

• Globalization demands for communicatively competent workers.

In a workplace, how is the term "good communication skills" best defined?

• It is one's ability to speak English fluently.

• Good communication skills go beyond conversations and encompass the employee's competence in both oral and written discourses.

• Good communication skills cover the employee's capability to speak in front of a large audience.

• These skills are prerequisites to employment of an applicant.

What benefit of effective workplace communication is derived in the following situations? Jean, a nurse, is able to attend patients' needs regardless of language and cultural differences.

• Helps with diversity

• Global business transaction increases.

• Team building

• Employee morale

CEFI faculty members are satisfied with their jobs and able to efficiently perform their duties with a positive attitude.

• Helps with diversity

• Global business transaction increases.

• Team building

• Employee morale

Business manager and employees work harmoniously without unnecessary competitions.

• Helps with diversity

• Global business transaction increases.

• Team building

• Employee morale

What is workplace communication according to Jennifer Lombardo?

• It is the transmission of messages and information through a channel.

• Workplace communication is the transmitting of information between one person or group and another person or group in an organization.

• It consists of the communication taking place among employers and employees.

• Workplace communication is limited to conversations taking place inside and outside the corners of the organization.

As to employee job satisfaction, this type of communication flows upward and usually consists of feedback.

• Downward communication

• Upward communication

• Lateral communication

• Vertical communication

It refers to the information flowing down from superiors or managers to direct reports.

• Lateral communication

• Vertical communication

• Upward communication

• Downward communication

In what sense does workplace communication help in the improvement of a company's overall performance?

• Workplace communication has a positive effect on absenteeism and turnover rates.

• Workplace communication increases workers' satisfaction through salary.

• Workplace communication can increase employee job satisfaction.

• Workplace communication improves workers' productivity.

A radiologic technologist finds it hard to follow the doctor's instructions without seeing the actual procedure.

• E-mails

• One on one

• Act out your message

• Use the appropriate tone of voice