Dell Techcrew Certification Exam Practice

When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)?

• It should always be checked irrespective of other settings.

• If BT Disabled label is present inside the bottom door or chassis.

• If BT card is not ordered with the system.

• It should never be checked.

Answer explanation

The BT Disabled setting should be selected if the BT Disabled label is present inside the bottom door or chassis, indicating that Bluetooth functionality is not available or needed for that system.

Which of the following are the Pre-boot system diagnostics? (Select 2)

• PAID Diagnostics.

• Individual Diagnostics.

• ePSA

• SupportAssist | On-board Diagnostics

Answer explanation

ePSA and SupportAssist | On-board Diagnostics are pre-boot system diagnostics that help identify hardware issues before the operating system loads, ensuring system integrity.

You replaced the system board of a Latitude 7530. Which method can you use to enter the laptop's service tag?

• Input the service tag in the Service Menu (SMMM).

• No action required. Service tag will auto populate.

• Restore the service tag using Easy Restore.

• Alt+F4 to the field to input service tag.

Answer explanation

To enter the service tag after replacing the system board of a Latitude 7530, you should input it in the Service Menu (SMMM). This is the correct method, as the service tag does not auto populate in this scenario.

Customer’s desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service call. Which section under the service manual will help you get the information about the Diagnostic LED behavior?

• Field service information.

• Troubleshooting.

• System information.

• BIOS update.

Answer explanation

The 'Troubleshooting' section of the service manual provides detailed information about Diagnostic LED behavior, including error codes like the 3,3 LED error code displayed on the OptiPlex 5490 AIO.

Select the values required for online validation of an error code received during the pre-boot system diagnostics test. (Select 3)

• Error Code

• Validation code

• Express service code

• Service Tag

Answer explanation

To validate an error code, you need the Error Code itself, the Validation Code for checking its authenticity, and the Service Tag to identify the specific device. The Express Service Code is not necessary for this process.

Which of the following is true about Pre-Boot System Diagnostics? (Select 3)

• The diagnostics go through every detected hardware component and notifies the user of any errors.

• Pre-boot system Diagnostics tests your hardware using the operating system.

• The diagnostics are only for software issues.

• It requires an internet connection to function.

Answer explanation

The correct choice states that diagnostics check all detected hardware components and report errors. The other options are incorrect as they imply software-only focus, OS dependency, or internet requirement, which are not true for pre-boot diagnostics.

How do you access BIOS/System Setup using F12 method? (Select 2)

• Select Diagnostics on the menu and press the Enter key

• Power on the system, when the Dell logo appears, tap the F12 key to access the one-time boot menu

• Power on the system, when the Dell logo appears, tap the F2 key to access the one-time boot menu

• Select BIOS on the menu and press the Enter key

Answer explanation

To access BIOS, power on the system and tap the F12 key when the Dell logo appears to open the one-time boot menu. Then, select BIOS and press Enter to enter the BIOS setup.

What are the key functions of the SupportAssist for Home PCs? (Select 2)

• Enable RTC Reset Auto Recovery.

• Prevent security threats, monitor and detect hardware failures.

• Enable Secure Boot

• Identify the driver updates available for the system.

Answer explanation

SupportAssist for Home PCs helps prevent security threats and monitors hardware failures, ensuring system stability. It also identifies available driver updates, keeping the system optimized and up-to-date.

How do you access BIOS and System Setup on Latitude portable systems without a keyboard during service call?

• Press the power button and press the Volume UP button before the Dell logo is displayed

• Press the power button and press the Volume Down button before the Dell logo is displayed

• There is no BIOS or System Setup on Latitude tablets

• Press the power button and then press the Windows button before the Dell logo is displayed

Answer explanation

To access BIOS on Latitude portable systems without a keyboard, press the power button and then the Volume Down button before the Dell logo appears. This method allows you to enter System Setup directly.

You have reached the customer site to replace SSD. What will be your first logical step in attending this service call?

• Inspect adapter.

• Run ePSA or SupportAssist diagnostics

• Replace SSD

• Inspect voltage fluctuations

Answer explanation

Running ePSA or SupportAssist diagnostics is the first logical step to identify any underlying issues before replacing the SSD, ensuring that the problem is accurately diagnosed.