Module 2: Patient/Resident Rights

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The Patient’s Bill of Rights is:

• Given to patients/residents when they request it
• Provided to all patients/residents upon admission
• Given to clients who are receiving home care
• Not a legal document

Consumers of health care are responsible for:

• Being honest with the physician
• Withholding information from health care providers
• Requesting a Nurse Assistant who will care for them
• Doing what the physician says

Healthcare consumers always have the right to:

• Receive respectful and considerate care
• Refuse to pay their bill
• Select the Nurse Assistant they want to care for them
• Have visitors any hour of the day or night

Documents that provide instructions about the patient's/resident’s wishes for treatment when the patient/resident is unable to communicate their wishes are called:

• Medical records
• Advance Directives
• Resident Bill of Rights
• Policies and Procedures

Informed consent means that the:

• Physician makes all health care decisions for the resident
• The nurse makes some decisions for the resident
• The resident makes decisions based on full disclosure of procedures, benefits and risks
• The resident is old enough to sign for treatment

A grievance is:

• A form that the patient/resident fills out when they have a complaint
• Denial of services or treatment due to insurance
• Patient/Resident refusing to pay a bill
• A complaint

Healthcare workers:

• Do not need to know the Patient’s Bill of Rights
• Should refer questions about “rights” to the admissions coordinator
• Must not discuss patient rights because of confidentiality concerns
• Must be familiar with the Patient’s Bill of Rights

When an elderly person is admitted to the long-term care facility, they have the right to:

• Have relatives stay overnight in their room
• Have personal items in their room
• Have the kitchen prepare food for them on their request
• Bring their pet with them

The rights of patients/residents in long-term care facilities:

• Were legislated by OBRA in 1987
• Include the right to make independent medical choices
• Are more restrictive than rights in other healthcare settings
• Do not include informed consent