Understanding Conversations

What did Sture think about the people in Department A?

• They were the best employees.

• They were complete idiots.

• They were very creative.

• They were highly efficient.

What critical resource did Sture fail to understand according to the narrator?

• Financial investments

• Marketing strategies

• Employees

• Technology

What is the most important knowledge the author decided to learn?

• How to manage finances

• How to cook

• How people function

• How to drive

What does the acronym DISA stand for in the context of human communication?

• Dominance, Inducement, Submission, Analytic ability

• Determination, Intuition, Strength, Adaptability

• Discipline, Intelligence, Strategy, Action

• Direction, Influence, Support, Achievement

Which color is associated with the behavior type of Dominance in the DISA system?

• Blue

• Green

• Red

• Yellow

What is the common name for the DISA system?

• DISC system

• DICE system

• DISS system

• DICS system

According to the text, what is necessary to become proficient at handling different types of people?

• Reading books

• Watching videos

• Using the knowledge in practice

• Attending seminars

What change did the author experience after studying how people function and communicate?

• Became more judgmental

• Became less categorical

• Became more impatient

• Became more involved in conflicts

Who does the author thank for awakening their interest in the subject?

• A family member

• A friend

• Sture

• A teacher

What does the author suggest as a good start to increase knowledge about communication?

• Reading only the first chapter

• Reading the whole book

• Attending a seminar

• Watching a documentary