2nd Periodical Test in TLE-8

It refers to commercial services given to tourists and travelers by establishments like hotels, resorts, etc.

• Hospitality

• Commercialism

• Investment

• Sales

It is an agreement that the hotel makes to hold a room for a guest until the cut off time and the room may be sold if the guest did not arrive by that time.

• confirmed reservation

• guaranteed reservation

• regular reservation

• on hold reservation

This is a means of avoiding double booking and should contain all records of rooms reserved as well as those available for future dates.

• individual reservation card or slip

• reservation chart

• hanging folder

• key rack

It is a source or avenue for reservation where the booking parties may personally see the reservation office.

• computer terminals

• email or internet access

• face to face

• telephone

Your hotel uses a reservation system to manage bookings. A guest wants to know how guaranteed reservations work. Which of the following statements is accurate?

• A guaranteed reservation holds the room indefinitely, even if the guest doesn't show up.

• A guaranteed reservation holds the room until the guest arrives, as long as the reservation is not canceled.

• A guaranteed reservation requires full payment at the time of booking.

• A guaranteed reservation allows guests to cancel without penalty at any time.

This refers to a grading system used by hotels in the Philippines to compare the qualities of services and amenities given by hotels against the price quoted.

• Star system

• Flag system

• crown system

• high quality system

This means booking or registration arrangement prior to the date of engagement.

• reservation

• guest

• front desk

• arrival

He/ She is a tourist or a guest travelling alone or is not with any tour group.

• VIP

• VVIP

• FIT

• Joiner

What is a responsibility of the front office accounting system during the occupancy stage?

• Managing hotel promotions

• Arranging transportation

• Tracking guest charges

• Coordinating room assignments

This is operated by consortia of hotels and airlines installed in various countries accepting bookings for their member companies.

• GDS

• call centers

• telephone

• computer system