Communication 6035 part 3

What type of communication is a letter considered?

• Verbal informal communication

• Written formal communication

• Non-verbal communication

• Visual communication

Which communication method is NOT associated with a record?

• Fax

• Email

• Face to face

• Letter

What can faxes be used to convey?

• Informal messages

• Copies of formal documents

• Personal letters

• Digital files

Which method of communication is described as official in the text?

• Emails

• Letters

• Faxes

• Phone calls

Why might verbal communication need to be backed up with written confirmation?

• To ensure clarity and record-keeping

• To make it more entertaining

• To confuse the recipient

• To avoid responsibility

What is a key consideration when communicating with someone who has a hearing impairment?

• Use more verbal detail

• Use technology if available

• Describe diagrams and instructions

• Inform the person of their surroundings

What is a recommended way to communicate with a visually impaired customer?

• Use written notes and drawings

• Use more leaflets

• Give more verbal detail

• Use technology

What is an accent?

• The way people pronounce words.

• The combination of dialect, vocabulary, and grammar.

• The use of body language.

• The choice of words in a conversation.

What is essential to deal with workplace issues effectively?

• Ignoring them

• Quick and effective action

• Delaying responses

• Blaming others

Which of the following is a potential consequence of not addressing workplace conflicts?

• Increased productivity

• Stress and accidents

• Better teamwork

• Higher salaries