Billing/ Payments

What's the maximum amount of time you can suspend a payment?

• 21 days

• 1 month

• 14 days

• 7 days

Can you change the payment from one off to DD?

• Yes

• No

Can you change the payment from DD to one off?

• Yes

• No

What are the 2 types of payment status?

• Due

• Current

• Planned

• Taken

How many days in advance do we start applying for a monthly instalment?

• 1 Day

• 5 days

• 10 days

• 7 days

How often can you change the payment date for a direct debit?

• Once a year

• Anytime

• Once a month

• Twice a month

What is the penalty for missing a direct debit payment?

• No penalty

• £7.50

• £25

• £10

Before entering your payroll number (to take a smart pay) what symbol do you press to secure the phone line?

• £

• #

• /

• *

How many failed payment attempts can a customer incur (in a row) before the policy is cancelled?

• 2

• 3

• 5

• 10

What is the maximum amount of days it can take for a payment to show as cleared or rejected?

• 5

• 3

• 10

• 14