Computer Systems Servicing 2nd-Q Summative

A technician notices customer frequently complains about overheating network switches. To address this issue, the technician recommends a product with built-in cooling technology. What factor is the technician prioritizing to improve the product's competitiveness?

• Low cost

• Compact design

• Availability in bulk

• Enhanced reliability

A company advertises a new computer cable that lasts twice as long as competitors' products and offers a lifetime warranty. Which characteristic contributes most to making this product unique and competitive?

• Durability

• Aesthetic design

• Brand popularity

• Cost-effectiveness

Which of the following best explains why regular innovation is crucial for maintaining competitiveness in the computer systems servicing industry?

• It minimizes the production time of products.

• It ensures the company charges premium prices.

• It helps the company create better advertisements.

• It keeps the company's products aligned with technological advancements.

A manufacturer adds a QR code to its network toolkits, which links to instructional videos and troubleshooting guides. How does this feature contribute to the product's uniqueness?

• It lowers the production cost.

• It improves the user experience.

• It reduces the product's environmental impact.

• It increases the physical durability of the product.

Why might a product with energy-efficient features have a competitive edge in the computer systems servicing industry?

• It is easier to repair.

• It is less expensive to produce.

• It has more colorful packaging.

• It aligns with growing environmental concerns.

A survey shows that customers prioritize after-sales service and ease of replacement when buying computer systems products. Which strategy will make a product more competitive?

• Lowering the product price

• Offering a wider range of colors

• Including a warranty and 24/7 support line

• Reducing the size of the product packaging

A company wants to make its patch cords more competitive by focusing on quality and user satisfaction. Which approach would likely be most effective?

• Offering seasonal discounts

• Using lower-cost materials to reduce price

• Marketing the product to more aggressively

• Adding features like flexibility and high-speed data transfer

Scenario: A student is considering starting a computer repair business. He identifies three business ideas: Selling refurbished computers, Providing home service for computer repairs, Offering training courses on basic computer troubleshooting. Question: Which of the following should he prioritize in evaluating these ideas?

• His level of interest in each idea

• The profitability and market demand

• How quickly he can start the business

• The level of competition in each market

Scenario: Jane wants to start a network cabling business. She conducts a survey and finds that many companies in her area lack proper network cabling services. Question: What key factor should Jane consider before proceeding with this idea?

• It guarantees business success by imitating

• The number of people she knows in the industry

• The level of her knowledge and skills in network cabling

• The availability of equipment and materials for the business

Scenario: Mark wants to start a business assembling computers. He has the necessary skills but lacks capital to purchase parts. Question: Which of the following options should he prioritize?

• Partnering with a supplier for credit terms

• Learning new skills to diversify his business

• Hiring employees to help him with assembly

• Lowering his prices to attract more customers